Reviews (2,970)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

September 3, 2024

Great support and providing exactly what we need for our email marketing, flows, newsletter etc :)

Papaya
Norway
Almost 3 years using the app
September 30, 2024

One of the best email marketing systems on the market. I am currently not using the SMS on Klaviyo, but it is on my roadmap.

16BLKS
United States
Almost 2 years using the app
September 16, 2024

The Klaviyo integration is great! We are just starting to tap into the features. In fact, we hit a road bump when an embedded form was not populating. Both Shopify and Klaviyo support jumped on the issue and worked through the solution. I was completely impressed with the hands-on nature of the support.

Rare Breed Coffee
United States
10 months using the app
November 4, 2024

Danielle M solved the issue very quickly and taught me how to avoid the problem in future!

Lily Gardner
United Kingdom
Over 4 years using the app
November 15, 2024

Seamless integration with shopify and I'm loving the amount of information I get on customers habits around the marketing I have sent out.

Wool and Crafts
United Kingdom
About 2 months using the app
August 23, 2024

I have literally has the best support experience of my life with Klaviyo. Huge shout out to Danielle M.

Twenty First Century Herbs
United Kingdom
Over 5 years using the app
October 28, 2024

I am truly impressed with the service! From the very beginning, I was well taken care of, and all my questions were answered patiently and professionally. The advice was not only thorough but also very friendly. They took the time to address my individual needs, and I felt completely at ease. Everything went smoothly and without any hassle. I am absolutely satisfied and can highly recommend it to everyone!

FEMDAY
Switzerland
2 months using the app
August 14, 2024

I've been using Klaviyo for four years, and it has become a vital extension of my business, nardurna.com. The platform's robust features and seamless integration with my e-commerce site have been essential in helping me connect with my audience in meaningful ways. The ability to segment my audience and tailor my messaging has significantly improved my customer engagement and overall sales. Klaviyo's support team has also been incredibly responsive and helpful whenever I've needed assistance. I also want to thank Klaviyo for inviting me to an exclusive event earlier this year in Byron Bay—an experience that further solidified my appreciation for the platform and its community. It's an indispensable tool that has played a key role in the growth of my business.

Ryhia

nardurna
Australia
Over 3 years using the app
October 17, 2024

Must have for any small business!! Intuitive and fun to use!

That's My Dawg Brand
United States
Over 1 year using the app
September 5, 2024

Highly recommend Klaviyo.

It's super easy to set up on your Shopify store, there's lots of support, the metrics you get straight out the box are amazing and visual too. Perfect for marketing your product and understanding what your customers better!

The Klaviyo team are quick to reply, helpful and knowledgeable.

Shropshire Petals
United Kingdom
5 months using the app
Klaviyo replied September 9, 2024

Thank you so much for the awesome review! We're thrilled to hear that setting up Klaviyo with your Shopify store was a breeze and that you’re loving the out-of-the-box metrics. It’s great to know our team has been quick and helpful too. If you ever want to explore more features or need anything else, feel free to reach out.