Reviews (3,258)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer relationships.

December 11, 2024

Easy to ingtegrate and use. We use Klaviyo to send all our emails - flows, marketing and more. The product feed and linking is quite easy.

Point of Origin
United States
Over 4 years using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

December 6, 2024

Klaviyo has made business a breeze. Love how integrated it is with shopify and all of their features. Highly recommend!

Known in Heaven Co.
United States
About 2 years using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

December 19, 2024

Klaviyo has been the perfect tool for our email marketing efforts and for our reviews. We are a bootstrapped startup using only social media and email for our marketing efforts so far and Klaviyo has made it so easy for us reach out to our community in a personalized way (easy flow creation, easy segmentation, etc.). We can't wait to grow with Klaviyo!

Seenaya
United States
4 months using the app
Klaviyo replied January 7, 2025

Thank you so much for your detailed review. We can't wait to see your brand grow! If you need any assistance you know where to find us.

January 24, 2025

Glad that i was able to make my inital sales with klaviyo
thank you so much nothing more than the excitement of first order

Posher
India
4 months using the app
Klaviyo replied January 27, 2025

So glad you're seeing sales already! Thank you for your 5 star review!

Edited December 23, 2024

I was upset when some of my stuff was disabled it being partially my fault, although I wasn't fond of the situation Matt W from the support team got in contact with me and resolved my issues in a very timely manner, within 24 hours of my concern it was fixed, Matt did an excellent job in explaining everything very thoroughly even went out of his way sending a video with a voice over going over how to fix my concerns!! I appreciate Matts help a ton! Was very kind and professional and answered all my questions within minutes!!

ONE STRIKE
United States
3 months using the app
Klaviyo replied January 7, 2025

We love hearing this. We will make sure that Matt gets to read this. If you need any other assistance, you know where to find us.

December 30, 2024

I love Klaviyo! Super efficient and effective for all of my email needs.

Creative Collection
United States
Over 3 years using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

January 16, 2025

Amazing customer service from Matthew T, guided me step by step and was very clear. 10/10!

Shop Womaness
United States
About 4 years using the app
Klaviyo replied January 21, 2025

Thank you for the 5 stars! We'll pass your praise along to Matthew!

November 29, 2024

been an invaluable tool. We came from mailchimp. Much better platform here.

Reflections Aesthetics & IV Bar
United States
About 3 years using the app
January 8, 2025

ive dealt with many customer service agents across countless comapnies. Aurora provided me with one the best response, explains, guides, helps all in the response very satisfied!

Sweet Mouthful Mixes
United Kingdom
Over 2 years using the app
Klaviyo replied January 9, 2025

Thank you so much for your review! We will make sure to pass along the positive feedback to Aurora :)

February 12, 2025

Klaviyo is really easy to use, has a ton of templates, and a load of free training that is offered. I am very happy to use it.

Teach Trendz
United States
9 months using the app
Klaviyo replied February 14, 2025

It's great to hear you're getting the most out of Klaviyo. Thank you for your review!