Overall rating
4.2
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this email marketing and SMS app for its seamless Shopify integration and user-friendly interface. They value its advanced features like segmentation, automated flows, and a visual email builder. The responsive and knowledgeable customer support is praised, and the app is credited for significantly boosting sales, with reports of up to 100x return on investment. Merchants also appreciate the insightful analytics tools and the app's commitment to continuous improvement and educational resources.

March 26, 2024

Excellent support, great platform, easy integration.

DukesHill
United Kingdom
About 1 year using the app
Klaviyo replied April 3, 2024

Thank you "DukesHill", we agree.

April 12, 2024

The customer support experts are amazing! They quickly resolved my issue.

Hannah and James
United States
Almost 2 years using the app
February 1, 2024

Stellar customer service, and super quick. I had an issue that wasn't even related to Klaviyo (it was a hosting issue), and the customer support went out of their way to help me, even researching articles about the other platform to assist me in dealing with the issue. Can't recommend it enough.

Wander Trails
United States
6 months using the app
Klaviyo replied February 6, 2024

We're happy to learn that your issue has been resolved. Providing excellent support is as important to us as delivering a great product. Your review means a lot to us. Thank you!

February 21, 2024

Really helps to boost our sales and the interface is really easy to use.

Preggy Plus
Trinidad & Tobago
Over 4 years using the app
April 22, 2024

Happy to recommend this app. Very versatile and the people on the Help Desk are very supportive.

World History and Mythology
Australia
8 months using the app
Klaviyo replied April 24, 2024

Thank you for your review. Our support team is the best!

February 20, 2024

Incredible! The customer service is next level. Deb was so knowledgeable and very helpful. Thank you guys for such great help.

Lucin Organics
United States
12 months using the app
February 13, 2024

I've been using Klaviyo for about a year now and find it super easy to use. The support is top notch as well.

SAINTE CELLIER
United Kingdom
12 months using the app
Klaviyo replied February 21, 2024

Hey there, thank you for being with us for so long! We will make sure our support team gets this message. If you need any assistance, you know where to find us.

April 3, 2024

Je suis extrêmement satisfait de Klaviyo pour mes besoins en matière d'email marketing. Ce service se distingue par sa facilité d'utilisation et ses fonctionnalités intuitives, permettant même aux débutants de créer des campagnes d'emailing efficaces. L'interface utilisateur est claire et bien organisée, ce qui rend la navigation dans les différentes sections très aisée. Ce que j'apprécie particulièrement chez Klaviyo, c'est la richesse des options de segmentation et de personnalisation, qui me permettent de cibler mes clients de manière très précise. De plus, l'intégration avec d'autres plateformes est un jeu d'enfant, ce qui facilite l'automatisation des processus marketing et la collecte de données pertinentes. Les rapports détaillés offerts par Klaviyo me donnent une vue d'ensemble claire sur les performances de mes campagnes, me permettant ainsi d'optimiser constamment mes stratégies d'email marketing. Enfin, leur service client est réactif et toujours prêt à aider, ce qui est un atout considérable. En résumé, Klaviyo est un outil puissant et fiable pour tout spécialiste du marketing numérique souhaitant maximiser l'impact de ses campagnes d'emailing

Libelté
France
Over 3 years using the app
Klaviyo replied April 8, 2024

Merci beaucoup pour vos commentaires positifs sur Klaviyo! Nous sommes heureux de savoir que notre service répond à vos besoins en email marketing. Si vous avez des questions ou besoin d'aide supplémentaire, n'hésitez pas à nous contacter. Nous sommes là pour vous aider à réussir. Merci encore pour votre confiance et à bientôt!

February 14, 2024

When I couldn't figure out an issue, the customer service looked at it really thoroughly and solved the problem - thank you!

Nimbus
Australia
8 months using the app
Klaviyo replied February 21, 2024

Hey there, we love hearing this!

April 5, 2024

One of the best.

Sabbatical Beauty
United States
About 8 years using the app
Klaviyo replied April 8, 2024

Thank you for the 5-Stars!