Klaviyo: Email Marketing & SMS

I have never written a 1 star review in my life! But this is beyond ridiculous. Before you consider getting this app, please think twice! We have a 21K email list, but Klaviyo decided for us to send only to 7K recipients. They force you to use Reputation Repair! The rep in the chat sent a screenshot saying that if you don't want to use reputation repair, uncheck the box. In reality, there is no such box to check or uncheck! Wish I could add screenshots to this review! And the fun part is - they will charge me for the 21K list, not just the 7K they limited me to.

One of the best apps i've actually ever used. Very user friendly

Good software and Dalu I in customer service has been really helpful in helping me understand inactive profiles and how to suppress them when not needed.

Klaviyo impressed me with their exceptional customer service. When I encountered an unexpected issue, their support team responded with empathy and efficiency. They listened carefully, explained clearly, and went above and beyond to find a fair solution. While their platform has advanced features that new users should familiarize themselves with, Klaviyo proves they genuinely value customer satisfaction. They're willing to work through challenges and make exceptions when needed. For email marketing needs, Klaviyo shows they're a company that truly stands behind their service and prioritizes positive user experiences.

Great all in one email marketing platform that links easily with shopify

Really good concept, but I personally found difficult to use, expensive and not very good in terms of emailing, all in all.. I would find an alternative!

I hate the Klaviyo app. I was forced to switch over to it when I hired an email marketing team last year and I wish I never left Omnisend. Klaviyo requires you to be an expert on their platform in order to be able to use it. I've been trying to modify a basic ORDER CONFIRMATION email, I just need it to show the variants of the products ordered, the prices, shipping, tax and total.. but it's so difficult to do!!! It shouldn't be so difficult to make a basic order confirmation email show the items ordered and the total paid... I will be leaving Klaviyo as soon as I can figure out how to migrate all my existing flows to a better platform.

Klaviyo provides excellent resources to help grow my business and I am happy with the progress we have made over the last few years.

I would heartily recommend Klaviyo to you for your email/SMS needs.

John M.

It covers absolutley everything e mail - As the owner & not a tech geek I can easily "hop" in & see what the team are building / actioning with ease

Must have for any small business!! Intuitive and fun to use!