Reviews (2,458)

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its impact on revenue and customer engagement, praising its automation, segmentation tools, and seamless Shopify integration. The intuitive interface and detailed analytics are key features, alongside responsive and knowledgeable support. Additional resources like documentation and webinars are valued for helping new merchants navigate the platform effectively, making it a top choice for enhancing e-commerce operations.

June 18, 2025

Thank you so much for the quick and helpful response! The support team is fast, knowledgeable, and incredibly helpful. For me, great support is just as important as a well-built app. Thanks again!

Léa The Label
United Arab Emirates
About 2 years using the app
Klaviyo replied June 20, 2025

Thank you so much for this thoughtful review! We always strive to provide exceptional support, and love to hear the positive feedback.

March 7, 2025

I have been using this app for some time now for multiple webshops.

We do not focus so much on sending email campagnes so using a lower tier plan always was fine for us.

Just before they announched upgraded their plan systems (ofc in a way they would end up making much more), we decided to up our plan ourselves for one store to start creating more campagnes and see if that would stick.

So we ...

Mama Nova
Netherlands
About 2 years using the app
Klaviyo replied March 12, 2025

We've taken a number of steps to put our customers in control of their data and their plans, including providing the tools customers need to manage profiles so they can ...

April 9, 2025

Best email campaign and deep integration e-commerce marketing platform for Shopify, hands down. You pay for it, but it pays you back in spades. Thanks Klaviyo!

Lambertones Pickups
United States
Over 3 years using the app
Klaviyo replied April 11, 2025

We love to hear this - thank you so much for the positive review!

April 29, 2025

if you do the work the sales will come. And I finally decided to do the work. Klaviyo really is the best email option for me right now. I haven't even dabbled in the SMS text messaging but I will.

Tasty Tin
United States
7 months using the app
Klaviyo replied May 1, 2025

It's awesome to hear you're seeing success with Klaviyo. Thanks for the 5 star review!

May 11, 2025

increased our retention rate from 6% to 46%

RO/Ba
Philippines
About 1 year using the app
Klaviyo replied May 14, 2025

We love to hear it!

February 12, 2025

Top-notch customer service. I just spent almost an hour speaking with Julia F. in the help center chat, and she was AMAZING. She was so helpful and thorough with her answers. She helped me solve all the issues that were causing our low deliverability rate, and she even sent me a loom video to help me understand. I now feel so much more confident about sending emails! Thank you, Klaviyo!

Fatskn
Canada
Over 5 years using the app
Klaviyo replied February 14, 2025

Thanks so much for the review! We'll pass your kind words along to Julia!

June 16, 2025

Spoke with Daniella M today about some troubleshooting and overall account performance issues. She was extremely helpful, super prompt service. Can't recommend enough.

Meroda Cosmetics EU
Netherlands
About 2 years using the app
Klaviyo replied June 18, 2025

We're glad to hear that you had a positive experience with our support team! Thanks for the 5 stars!

February 18, 2025

We utilise Klaviyo for our Digital Marketing/Email Campaigns and this creates a continuous revenue stream for our online business.
Automated sends are also a huge help to retain customers on the fringe.

CANTEROS.nz
New Zealand
Almost 6 years using the app
Klaviyo replied February 20, 2025

Thank you for your positive feedback!

February 12, 2025

I've been using Klaviyo for a while now, and it's been a game-changer for email marketing. The automation features are super intuitive, and I love how easy it is to segment audiences for more targeted campaigns. The analytics are also really detailed, making it easy to track performance and adjust strategies. It does take some time to fully explore all the features, but once you get the hang of ...

Flaviar
United States
About 1 year using the app
Klaviyo replied February 14, 2025

It's great to hear that you're loving our features! We're always working to ensure you can get the most out of Klaviyo while learning about your customers at the same time. ...

February 18, 2025

Klaviyo is our #1 tool for generating website sales. Their support team is great, the resources are helpful and their platform is easy to use. We couldn't run our website without it. Highly recommend!

Date Lady
United States
Almost 5 years using the app
Klaviyo replied February 20, 2025

We’re thrilled to hear you've had a positive experience with Klaviyo so far! Thanks for taking the time to share, and we’re always here if you need us.