Klaviyo: Email Marketing & SMS

Should have setup on Klaviyo from day one. Moved away from Omnisend due to missing features and email chains not dynamically updating prices when products were updated... criminal. Klaviyo jus feels more well thought our and works better all round, very happy with the change and absolutely worth the extra cost. Our statistics are all up!

if you do the work the sales will come. And I finally decided to do the work. Klaviyo really is the best email option for me right now. I haven't even dabbled in the SMS text messaging but I will.

Email marketing has been the single best investment I have made in over 12 years of running my ecommerce business. Klaviyo facilitated this and today is consistently responsible for over 35% of total business revenue. That makes a big difference when your business turns over millions!

increased our retention rate from 6% to 46%

I've been in email marketing for 18 years, and Klaviyo is BY FAR the best platform. In fact, I now only work with clients who use Klaviyo. And it pairs incredibly well with Shopify.

I have a dozen clients and spend 10 hours a day in Klaviyo. Trust me, I know it well ; )

I'll be direct here: if you sell products or services online, Shopify and Klaviyo are the ONLY way to go.

Great app!! Not only does what it says, but the support has been super helpful. As a new store I couldn’t afford to leap in deeply due to costs, and they were still very helpful in getting me set up at a level to grow my business. Def recommend.

Klaviyo recently sent an email to say that starting February 18, they will change their pricing policy from emails you sent to ACTIVE profiles that you have. Making my current plan 8 times more expensive than what it was before. I was sending emails to 5000 people only but have 30,000 active profiles. I contacted support about 3 tims to try to understand who those 30,000 people were exactly. One staff from the support tells me in order so know if they are good emails, you should make a test and send an email to everyone and than create a segment to be able to find the inactive profiles that I should delete. I did that. Automatically Klaviyo charges me 800$ (I was paying from 60 to 100$ per month for the last 4 years). I contacted support again to understand and lower my plan. I asked for a credit which an agent called Naranjini confirmed that she will give me. I was able to lower the active profiles from 30k to 15k within a week. This was really time consuming for me. Than Naranjini told me to take my time to clear up my list because I was really busy with the daily operations of my business and that the credit will be appled anyways. The ticket opened by Naranjini got closed automatically so I cannot contact her again to follow up with the credit. So I have to open another ticket with someone else and reexplain the whole story. I did it. Than it got transferred to billing. A guy called MATT sent me an email saying that I now do not want to reduce my plan (WHICH IS COMPLTELY FALSE) and because of that no credit will be applied. He is not aware of the isue and has not read my conversaton with Naranjini. In the email he tells me I am using 30k profiles now. Which is also wrong because I have 15k profiles in my account at the moment. He has not taking my request seriously, has not read anything and changes completely from what Naranjini had told me in the chat transcript. After more than 4 years of being a loyal customer, Klaviyo just lost me ... Im going elsewhere

Really easy to use program and has useful reports on conversions and how to grow using the growth tools

Very good, I just wish, like everything nowadays, we could speak to someone! Expensive but I still believe with the most functionality.

Very dishonest company, emails are sent out claiming you can adjust your plan (because they auto upgrade you) I was told I can surpress my lists only to be told later you are no longer able to surpress lists. They refused to give me a refund so I am taking up with the bank!! Do not use them for emails! They make it very complicated to take your money.