Reviews (3,220)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email marketing, noting its seamless Shopify integration enhances customer engagement and sales. They praise its advanced email builder, effective automation, and comprehensive analytics. The intuitive interface suits newcomers, and the responsive support team, especially the 24/7 chat in paid plans, is frequently commended. It's seen as essential for e-commerce brands aiming to optimize marketing and strengthen customer relationships.

January 30, 2025

Klaviyo has transformed our Email Marketing!
From how easy and intuitive it is to use, to the quality of the template and build options to the segregation of data.
Highly recommend!

Valentines Clay
United Kingdom
3 months using the app
Klaviyo replied February 3, 2025

Thank you for your positive review!

Edited January 8, 2025

Shocking customer service from the douchebags at Klaviyo. Been with them for 3 years now. Generally all ok. However we've recently reduced the number of contacts/profiles in our email list quite significantly (by around 50,000). We expected this to have a significant effect on our monthly bills, but it seems Klaviyo is still taking out the same monthly amount as they were prior to the reduction in profiles.

I've spoken to them via live chat and email today, and was told that Klaviyo does not automatically adjust its billing down if the amount of profiles is reduced. Convenient. They were capable of automatically increasing our bills when our profile list was growing. But apparently they don't do this when the profile lists decrease.

Even so I thought that once I'd pointed out that we did reduce our list size last month, and therefore this month's bill should be significantly smaller (by about $550), they would agree to refund me the difference, but they basically told me to check my terms and conditions and get lost. They wont refund me the difference.

I am pretty dumbstruck by this. This seems very underhanded to me. Even if it's in the T's and C's to not do the right thing here stinks.

Obviously they've now lost all of our business.

Update 5th January 2025:

after a bit of back and forth with Klaviyo's billing team, and getting nowhere, I decided to leave negative reviews in as many places as I could think. Miraculously 2 days after doing this I had an email from their management offering me the refund they should have given me in the first place. Just goes to show the power of reviews I guess!

Northwest Guitars
United Kingdom
About 1 year using the app
Klaviyo replied January 7, 2025

Hello, please keep an eye out for an email from a manager on Klaviyo’s Support Team. We’re committed to finding a solution for you as quickly as possible.

Thank you for your patience.

Edited December 23, 2024

I was upset when some of my stuff was disabled it being partially my fault, although I wasn't fond of the situation Matt W from the support team got in contact with me and resolved my issues in a very timely manner, within 24 hours of my concern it was fixed, Matt did an excellent job in explaining everything very thoroughly even went out of his way sending a video with a voice over going over how to fix my concerns!! I appreciate Matts help a ton! Was very kind and professional and answered all my questions within minutes!!

ONE STRIKE
United States
3 months using the app
Klaviyo replied January 7, 2025

We love hearing this. We will make sure that Matt gets to read this. If you need any other assistance, you know where to find us.

December 30, 2024

I love Klaviyo! Super efficient and effective for all of my email needs.

Creative Collection
United States
Over 3 years using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

January 24, 2025

Glad that i was able to make my inital sales with klaviyo
thank you so much nothing more than the excitement of first order

Posher
India
4 months using the app
Klaviyo replied January 27, 2025

So glad you're seeing sales already! Thank you for your 5 star review!

January 16, 2025

Amazing customer service from Matthew T, guided me step by step and was very clear. 10/10!

Shop Womaness
United States
About 4 years using the app
Klaviyo replied January 21, 2025

Thank you for the 5 stars! We'll pass your praise along to Matthew!

January 8, 2025

ive dealt with many customer service agents across countless comapnies. Aurora provided me with one the best response, explains, guides, helps all in the response very satisfied!

Sweet Mouthful Mixes
United Kingdom
Over 2 years using the app
Klaviyo replied January 9, 2025

Thank you so much for your review! We will make sure to pass along the positive feedback to Aurora :)

February 12, 2025

Klaviyo is really easy to use, has a ton of templates, and a load of free training that is offered. I am very happy to use it.

Teach Trendz
United States
9 months using the app
Klaviyo replied February 14, 2025

It's great to hear you're getting the most out of Klaviyo. Thank you for your review!

December 13, 2024

Its a one stop shop to communicate with your customers by email and sms.

Downtown Diva Chic
United States
12 months using the app
Klaviyo replied January 7, 2025

Thank you for the 5-star review!

December 2, 2024

Klaviyo is MUCH better than the others! Klaviyo is VERY EASY to navigate, yet has every tool you need.

EZ-Level
United States
Over 1 year using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!