Overall rating
4.2
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this email marketing and SMS app for its seamless Shopify integration and user-friendly interface. They value its advanced features like segmentation, automated flows, and a visual email builder. The responsive and knowledgeable customer support is praised, and the app is credited for significantly boosting sales, with reports of up to 100x return on investment. Merchants also appreciate the insightful analytics tools and the app's commitment to continuous improvement and educational resources.

March 1, 2022

Really amazing app love thank it has the email and text campaigns on one plaform. On the free plan we already started making more money for my clients store, highly reccommend

Earth to Earth Organics
United Kingdom
4 months using the app
May 21, 2021

Absolutely top notch customer service. Above and beyond, friendly and polite, across the board. Ta very much

Pics and Ink
United Kingdom
4 months using the app
July 22, 2021

Once you get your head around it, it is a massive value add when starting up. I'd be sure to learn as much as possible about how it works and take full advantage.

Honest Teez Clothing
Australia
4 months using the app
June 25, 2021

Great app, lot's of functionality and a great support team. Would highly recommend. The segmentation options are great.

Sybotanica
Netherlands
4 months using the app
May 31, 2021

Hands down, this is the best email marketing app on the planet. Even if you don't know what you're doing. The pre-built flows are a game-changer. I highly recommend this app to anyone how wants to make email marketing easier

Vast Vitamins
United States
4 months using the app
May 30, 2014

Great app. Highly recommended.

Zasttra.com
South Africa
4 months using the app
October 7, 2021

Great app! My only complaint is the interface is looking a tad dated and jenky now. Full of wonderful functionality, though! The best app for emails and we are very happy! ^_^ X

ELEMNT.STORE
Australia
4 months using the app
Klaviyo replied October 21, 2021

Hey Fabian and Jake, we're so happy to have you on the platform and excited for your success! If you have specific feedback regarding the interface, we'd love to hear it at feedback@klaviyo.com. Our team is always looking to improve the user experience of the app, so we'd love to hear those details from you.

September 15, 2021

This app is great for working with Shopify, I only wish that it was a little less technical to use. It can do so many powerful things, but figuring out how to make it do them can be a bit tricky. I'm especially thinking of flows when I say this, if you don't know what a boolean is, then, like me, you might have to have help building your flows. So this is the part that I wish was a little more user-friendly. However, when I couldn't figure it out, Klaviyo's technical help was amazing. They stepped up and simply created the steps I needed them to. In that regard they are TOP NOTCH. And I'm very happy with the automatically created abandoned cart flows, etc. It really is a powerful tool for use with Shopify. Great job!

The Lynnette Bonner Bookstore
United States
4 months using the app
December 25, 2020

Im amazed that is for free. They provide great value for starting entrepreneurs. At the end 250 contacts goes fast, so just consider your AOV and then make a decision

SelfieDeck
Germany
4 months using the app
July 8, 2021

It is super easy to use, you have many options of the free version, I have tried other apps but I definitely prefer this one.

Kallatech
United States
4 months using the app