Reviews (2,934)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its transformative impact on email marketing, notably enhancing customer engagement and increasing sales. It integrates seamlessly with Shopify, offering features like email automation, customizable flows, and advanced segmentation for personalized marketing strategies. Merchants also commend the variety of templates and intuitive setup process. The customer support is praised for its responsiveness and effectiveness, making it a valuable asset for business growth.

May 22, 2024

Always a pleasant experience working with Klaviyo. Their customer service is top notch, always very friendly and willing to help!

Plastics Free
United Kingdom
Over 1 year using the app
June 24, 2024

Technical support is excellent and timely.

Gluteboost
United States
Over 3 years using the app
April 15, 2024

We migrated from Mailchimp to Klaviyo a month before our BFCM promos. It was very easy to figure things out and utilize all of the help documents from Klaviyo to optimize things in record time. I made it a priority and we were able to migrate much quicker than anticipated. Learning about list cleaning and list warming was all new to me, I had been on Mailchimp for so long that I didn't have visibility to any of that. I cut my list in half simply by scrubbing anybody who had bounced more than 6 times or had not opened or clicked anything for over 2 years. The result was that I actually cut our costs by moving to Klaviyo and ended up with a more effective email list at the end of the day.

Verena Street Coffee Co.
United States
6 months using the app
Klaviyo replied April 24, 2024

Hey there, this amazing news! Thank you for joining Klaviyo and we are very happy everything is going well. If you ever need any help, contact our support team.

June 6, 2024

Tom C very helpful and patient, working with me to troubleshoot problem we had.

InVite Health
United States
8 months using the app
Klaviyo replied June 11, 2024

Glad Tom was able to help with the issue you were having. Thank you for the amazing review.

June 21, 2024

Really useful and probably our go to for marketing emails.

Updated review.

Millionaire Dropout
United States
5 months using the app
June 7, 2024

Its the best of the best. No other can beat it

Huckle Bee Farms LLC
United States
Over 1 year using the app
Klaviyo replied June 11, 2024

Thank you so much, we agree.

May 15, 2024

Very extensive and customisable features. Great and responsive support! We don't use it to it's full potential but are more than happy with it.
woom bikes Romania

Woom Bikes România
Romania
Almost 4 years using the app
June 11, 2024

most excellent

Pilgrim Soul Creative
United States
Almost 3 years using the app
July 24, 2024

love, love, love klaviyo!

Roadmap to Business
United States
About 1 month using the app
April 30, 2024

Added the Reviews feature, and before we've had a chance to even send out a single review request, a notification has come through that we've "used 97% of your monthly plan for reviews."

Not 1 single review request email has even been sent. And we owe $250 in review request charges? Doesn't make a lick of sense.

A review feature should bill based on reviews. Klaviyo is already a super pricey platform, really disappointing to see them treating well paying customers like this.

Bitters & Bottles
United States
Almost 5 years using the app