Overall rating
4.2
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this email marketing and SMS app for its seamless Shopify integration and user-friendly interface. They value its advanced features like segmentation, automated flows, and a visual email builder. The responsive and knowledgeable customer support is praised, and the app is credited for significantly boosting sales, with reports of up to 100x return on investment. Merchants also appreciate the insightful analytics tools and the app's commitment to continuous improvement and educational resources.

April 3, 2019

Great app would recommend to everyone needing a centralized email marketing platform. I use it every day and it is a great e-business tool.

FLY³
Canada
Almost 2 years using the app
October 8, 2015

Great email marketing app. Saves lots of time with many automations for abandoned carts, follow up emails to first time customers, emails requesting feedback, and more! Also has the ability to schedule the date and time that emails are sent. The only negative is the support. There is no direct contact support by chat or phone, you have to email them for help. They do answer the emails within 24 hours.

Cutcardstock
United States
Almost 2 years using the app
November 30, 2020

Bit of a learning curve but that's because it is a powerful piece of kit! I will definitely upgrade once we hit our limit. I love that companies like Klaviyo support small businesses by offering a free version. Giving us a chance to expand faster and with less stress. Thank You for that Klaviyo team.

Kleins Organic
Lithuania
Almost 2 years using the app
November 18, 2019

I have only recently started to use the Klaviyo app but I am impressed how they give small businesses the opportunity to grow by starting on a free plan.

Wear Your Mantra Designs
United Kingdom
Almost 2 years using the app
February 10, 2022

I've been using Klaviyo for almost 2 years since I found out it integrates seamlessly with my Shopify store. It's been great. The online help pages are actually helpful, and my emails have never looked better. I recommend it to every entrepreneur I meet!

American Happy
United States
Almost 2 years using the app
May 1, 2019

I'ma first time email campaign creator and I seem to have pulled it off, haha. I really recommend Klaviyo, I can only imagine what experience email pros could do. Cheers Klaviyo!

Remezclas Cultura
United States
Almost 2 years using the app
March 15, 2022

Best email for ecommerce ever built. We've added substantial revenue with campaigns and flows. Outstanding customer support as well.

Kiriko Made
United States
Almost 2 years using the app
October 12, 2015

Nice app. If you don't want a plain text email for abandoned carts, then this is the app for you. It lets you create your own template so you're not stuck with a stock version of any sort of notification email that makes the brand value look weak IMO.

Integration is easy, and they have some sort of automation wizard that guides you through most of the processes.

Customer service is really on point -- Another thing to really consider since most of the apps on shopify have poor customer service.

I'm trying to follow up with something negative as a closer but cannot think of anything lol. I need some coffee.

Great app for sure. 5/5.

Go Iaso
South Korea
Over 1 year using the app
April 10, 2020

This app is amazing! Honestly, Our previous provider could NEVER compare. We have told all of our business buddies to switch over. So easy. So simple. We wish we would have chosen them first

Thee Curve Boutique
United States
Over 1 year using the app
Edited June 14, 2018

The features of this app are very good. It took some back and forth with support to get everything to work, but overall this is a great app.

Eco Depot Africa
South Africa
Over 1 year using the app