Reviews (3,136)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective email marketing and SMS tools, integrated smoothly with Shopify. They value the user-friendly interface and robust automation that simplifies personalized campaigns and subscriber management. The platform offers extensive educational resources and responsive customer service, enhancing customer engagement and driving sales growth through sophisticated marketing solutions.

May 2, 2014

It's easy and very helpful for creating your own templates! Super recommend it!

LOÉIL
United States
Over 2 years using the app
June 16, 2024

We've been using Klaviyo for some time, and the customer support we received has been excellent. Thank you!

Cana Capri
United States
About 4 years using the app
May 7, 2014

We are newbies to the e-commerce scene, however Klaviyo has helped level the playing field for us by providing the tools necessary to compete in today's marketplace. As a sole small business owner with an expertise as a medical practitioner, I need tools that I can understand and don't need a "programmers" degree to facilitate. Klaviyo does the job! Thanks Shopify for introducing us to such a great partner! ~ valerie

Wellness Marketplace MD
United States
Over 2 years using the app
May 8, 2013

Great, convenient app for enhancing the appearance of e-mails sent through Shopify such as the order confirmation and shipping notifications! Easy to use and integrated in a manner that is also simple to understand. Awesome, quick-responding customer service. I use the free version which allows me solely to edit Shopify's email templates but have heard good things about the other plans as well. Definitely recommend!

Midori Bikinis
United States
Over 2 years using the app
June 13, 2024

One those "large" companies that wont help you when you need it. Expensive to the max for this program also. If you are a "large" company also then maybe this app is for you. But for small biz - im going a cheaper route with an agent that can actually help me.

Grip Clean
United States
Almost 5 years using the app
June 24, 2024

Long-time user of Klaviyo. It's simply the best email marketing tool out there for Shopify stores. Once you've learned the ins and outs, it's as powerful as everyone says it is.

Sperry Honey
United States
About 2 years using the app
June 26, 2024

Brilliant customer service

Annie Apple
United Kingdom
Almost 2 years using the app
July 19, 2024

Best business app by far

honeypacks.com
United States
About 2 months using the app
June 18, 2024

Getting better!

OHMG Water
United Kingdom
Over 3 years using the app
July 9, 2024

Must-have app for Email & SMS marketing! It helps us generate 16% of revenue per month

Taffl Paris
United States
5 months using the app