Reviews (3,246)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer relationships.

June 20, 2024

Perfect Upgrade for e-mail marketing and clv. Easy to setup and very innovative, recommend this, if you want less work and more income

PP-Berlin
Germany
Over 1 year using the app
March 29, 2024

I've used Klaviyo for several years now and continue to appreciate their service. Layout is intuitive, features are great, and Customer Support team is amazing.

Sanrio
United States
Over 3 years using the app
Klaviyo replied April 3, 2024

Thank you so much "Sanrio", we strive to make an awesome APP.

May 21, 2024

So easy to use and great ROI. New features and email flows are super helpful. SMS in UK is expensive so hopefully that will be looked at soon!

MakeBox & Co.
United Kingdom
Over 2 years using the app
October 15, 2024

Es muy práctica la app.

MAYANSHUL
United States
About 1 year using the app
October 27, 2024

Bästa appen

HemSyd
Sweden
Almost 2 years using the app
January 10, 2025

Easy to use! :)

Neuroberry
Mexico
27 minutes using the app
Klaviyo replied January 13, 2025

That's the goal - thank you so much for the review!

June 30, 2024

There billing is deplorable. You can't make changes to your account without being double billed. They don't do proration and then if you wait to change your plan at the end of your billing so you don't get double charged they will still charge you for the highest plan and tell you that they can't help you and you aren't owed a refund of the difference.

I call that theft. I downgraded to a $100 plan and entered my info to pay for that plan. Instead of it charging me for the new $100 plan I was charged $205. I reached out immediately to get the difference refunded. I was told that I paid the bill before I made the change which was 100% false because I updated the payment information after I made the plan change.

ohsopaper
United States
Over 4 years using the app
July 10, 2024

Klaviyo makes it so helpful to create a fun and creative email to announce new products!

C&B Collections
United States
Over 4 years using the app
August 7, 2024

This tool is super easy to use and has helped me so much with customer retention! Thank you!

Taria, Inc.
United States
4 months using the app
December 12, 2024

great website

IHATETHISPARTY
United States
22 minutes using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!