Reviews (3,137)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective email marketing and SMS tools, integrated smoothly with Shopify. They value the user-friendly interface and robust automation that simplifies personalized campaigns and subscriber management. The platform offers extensive educational resources and responsive customer service, enhancing customer engagement and driving sales growth through sophisticated marketing solutions.

June 24, 2024

Long-time user of Klaviyo. It's simply the best email marketing tool out there for Shopify stores. Once you've learned the ins and outs, it's as powerful as everyone says it is.

Sperry Honey
United States
About 2 years using the app
June 18, 2024

Getting better!

OHMG Water
United Kingdom
Over 3 years using the app
April 28, 2014

We're having a great experience with Klaviyo so far! Amazingly fast customer service, easy to use backend & powerful analytics. Couldn't recommend it more!

NOMAD
United States
About 2 years using the app
July 3, 2024

Much more user friendly than and cost effective than Hubspot for email.

Air Oasis
United States
9 months using the app
June 11, 2024

Best email marketing platform in the game. Nothing else compares to klaviyo if you are trying to scale your business and grow sales. Their support is wonderful.

NatureWise
United States
Over 4 years using the app
Edited September 11, 2024

As an ecommerce business, you need an email strategy. Yes. Yes, you do. Klaviyo makes it easy (disclaimer...there is always a learning curve) to implement your strategy, grow your list, know your list, nurture your customers and not yet customers, etc. I've used other email service providers over the years. They didn't suck, but they didn't provide the data that Klaviyo does. And we all know everybody is talking about data driven, personalized marketing these days....just sayin'.

Zeppa Studios
United States
Over 1 year using the app
June 5, 2024

Such an incredibly helpful care desk.

Marta was so accommodating in helping getting some technical flows sorted, holding my hand throughout the process to a successful resolution.

Amazing!

Beyond Retro
United Kingdom
Over 6 years using the app
Klaviyo replied June 11, 2024

Thank you so much for this amazing review. We will make sure Marta gets to see this.

July 16, 2024

They've already started increasing the price on us, despite the fact that we are still learning the system and have hardly sent any emails. I'm not seeing value for money yet. The built in shopify emailing system was adequate for us.

Little Cove Collective
Australia
2 months using the app
June 10, 2024

Love this app.

Maja Georgiou Art Studio
United States
Almost 5 years using the app
July 15, 2024

Very Well Managing App For All types of businesses. Its Auto import option is good working facility. i like this very much, as t is a very reasonable by rates also.

Alaadin Online Mall
United Kingdom
About 2 months using the app