Reviews (2,938)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its transformative impact on email marketing, notably enhancing customer engagement and increasing sales. It integrates seamlessly with Shopify, offering features like email automation, customizable flows, and advanced segmentation for personalized marketing strategies. Merchants also commend the variety of templates and intuitive setup process. The customer support is praised for its responsiveness and effectiveness, making it a valuable asset for business growth.

July 3, 2024

wonderful support and ease of use

Southern Belle & Beau Co
United States
9 days using the app
May 15, 2024

Stay away and use someone else!

We've been with them for four years and it's gotten ridiculous. We had to spend 1200 for an email that had generated $200 in revenue. A complete ripoff.

There's better options. Support is the worst. At some point, they were the only players in the ecommerce game. Things have changed. Stay away because they will steal from you when you have actual volume.

OrnamentallyYou
United States
Almost 4 years using the app
May 29, 2024

Great customer service, they promptly resolved my issue. I would defiantly recommend using Klaviyo.

Liv Here
Australia
8 months using the app
June 30, 2024

Although Klaviyo has some nice features, there are better and more affordable options out there. I had yet even been able to use it before I got an email stating that I already used up my free plan and needed to update my pricing. When I checked what I would have to upgrade to, it showed almost $900. Klaviyo bases its billing on ALL contacts rather than actual subscribers. This is important as you cannot market email those who haven't subscribed, so this system of billing is extremely misleading. I quickly uninstalled. I have a very small business based out of my shed. This isn't a realistic for most stores on shopify.

Alliance of Native Seedkeepers
United States
About 3 hours using the app
June 9, 2024

We've been using Klaviyo for years. The ROI for our business is incredible.

Ackroyd's Scottish Bakery
United States
10 months using the app
Klaviyo replied June 11, 2024

Thank you for using Klaviyo for years, and thank you for the amazing review.

July 24, 2024

Klayvio is valuable to my success.

Romance Author Z.L. Arkadie Shop
United States
8 months using the app
June 26, 2024

Brilliant customer service

Annie Apple
United Kingdom
Almost 2 years using the app
June 7, 2024

Outils très complet et à recommander pour les utilisateurs de shopify :
- de (très) nombreuses fonctionnalités
- connexions et synchronisations possible avec un grand nombre d'app/outils
- support toujours au top

le gramme
France
Over 4 years using the app
Klaviyo replied June 11, 2024

Merci beaucoup.

May 28, 2024

great product and easy to use. I highly recommend.

The Air Purifier Store
United States
Almost 2 years using the app
July 2, 2024

Love the upgrades!

Daring Beauty
United States
Over 1 year using the app