Reviews (3,137)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective email marketing and SMS tools, integrated smoothly with Shopify. They value the user-friendly interface and robust automation that simplifies personalized campaigns and subscriber management. The platform offers extensive educational resources and responsive customer service, enhancing customer engagement and driving sales growth through sophisticated marketing solutions.

April 29, 2014

Thanks Klaviyo, this has saved me so much time. And now I don't have to worry about following up customers, Klaviyo does it all for me.
Highly recommended, and integrates so well with Shopify it is really part of the whole now.
Very easy to load, to run campaigns, and to set up triggered emails. And the analytics is what really makes it great, I can see real time what is happening and where the action on the site is.
Well done Klaviyo.

Chandon Concepts
Australia
Over 1 year using the app
June 14, 2024

Great customer support! always answers my questions and no task is too big or small :) Thanks for the great support Meghan F!

ZIMA Dental UK
United Kingdom
Over 3 years using the app
July 7, 2024

So easy to use and set up

Dashno's Daily Blessings Boutique
United States
5 months using the app
June 25, 2024

Klaviyo support is wonderful !!! I have a Shopify store for more than 10 years, I never has such an incredible Support from any other App or Company related to Shopify.
Keith, Najah, Michaela, Paola and more... Everybody at Klaviyo support is very patient and and ready to help, replying to any question or concern
right away !!!
Thank you Klaviyo for your incredible SUPPORT !!!
Sylvie
VintageArtReprints.com

VINTAGEARTREPRINTS.COM
United States
Over 1 year using the app
June 28, 2024

BEST OF THE BEST APP

Great Functional Goods
Australia
About 1 year using the app
June 4, 2024

Great platform to use, super simple and incredible customer service ready to help out whenever you need it. Elizabeth W answered all my questions incredibly quickly and with lots of helpful tips and links to articles to learn more.

Mous UK
United Kingdom
About 6 years using the app
June 6, 2024

The support I received from Miranda was wonderful! She went above and beyond in providing both education on site setup and also helping me find workarounds to get the outcome I was looking for. Would highly recommend reaching out to support with any questions!

Olive & Piper
Canada
About 5 years using the app
Klaviyo replied June 11, 2024

Thank you for being such a loyal customer. We will make sure Miranda sees this glowing review.

June 12, 2024

Hands down the best email marketing platform out there. We have seen a big uptick in our revenue from using Klaviyo. From the robust functionality and integrations to the customer support, this app is the best in class.

Al Shams Abayas
United States
Over 3 years using the app
June 23, 2024

My email photos are broken, and the emails look like a joke on the free plan. You get what you pay for. When I tried to upgrade, the least expensive plan I can purchase is $350 a month!!! What a joke. First of all, my niche does not do well with email marketing; I need minimal emails, but I need to them to be professional. Klaviyo emails ruin my credibility. Can't get any customer service because I refuse to pay $350!

PF Wonder Salve
United States
Over 1 year using the app
April 1, 2014

Klaviyo makes it incredibly easy to target the exact customers we are trying to reach - it's easy to use and has way more useful features than mailchimp. Incredible support staff and we've seen a dramatic increase in revenue from our email campaigns. I highly recommend Klaviyo for e-commerce sites of any size.

Project Repat
United States
Over 1 year using the app