Reviews (2,984)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

May 16, 2024

It's pricey but Klaviyo is just leagues better than the rest.

Boomslank
United States
Almost 4 years using the app
July 2, 2024

Love the upgrades!

Daring Beauty
United States
Over 1 year using the app
May 17, 2024

Great product, great support. I recommend Klaviyo to everyone interested in Email/SMS marketing. Great for small, medium, and even large companies. 10/10. Thanks!

Aurora Nutrition
United States
4 months using the app
September 17, 2024

Tré bien imforme

Johonson Top
France
About 1 month using the app
March 18, 2024

Klaviyo's customer support is fantastic! They were so helpful when I needed assistance with my email campaigns. Knowledgeable, patient, and friendly - they made the process smooth and easy. Highly recommend!

getvoila
Germany
Over 2 years using the app
December 4, 2023

Really appreciat all the support I've received from Klaviyo reps. A feature that would be helpful for users would be to automate turning on/off flows during sale periods so it doesn't have to be manually done at 12am.

Iron Neck
United States
Over 3 years using the app
May 15, 2024

Klaviyo is very intuitive and their customer service is excellent!

Uniquities
United States
Almost 3 years using the app
January 22, 2024

Pete went out of his way to help me understand how to include photos in an abandoned cart sms. He was very attentive to my questions and addressed every question I had, provided clear, detailed communication and answers, articles and quick responses, two detailed loom videos explaining step by step how to achieve my goal, and made sure I was able to access the videos. My experience was stress-free and I had resolve to my question within minutes! Very happy with my experience! Thank you so much Pete!

It's NOMB
United States
Over 1 year using the app
Klaviyo replied January 24, 2024

Thank you for sharing your positive experience! We're thrilled to hear that you received excellent assistance from Pete! We are delighted that your questions were addressed promptly, and you found the communication clear and detailed. If you have any more questions or need assistance in the future, feel free to reach out. Thanks again for choosing Klaviyo!

May 16, 2024

I really enjoy this platform, I find it very helpful and love the analytics.

Shia Skin Care
United States
5 months using the app
May 10, 2024

Klaviyo has been great marketing tool to advance my business

Vidia's Closet
United States
Over 1 year using the app