Reviews (3,130)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its email marketing capabilities, noting its effective personalized email flows and campaigns that boost customer targeting and sales. It features email automation, customizable flows, advanced segmentation, and detailed analytics. Its user-friendly interface and compatibility with various apps enhance marketing efforts. The customer support is also praised for being responsive and helpful.

May 19, 2024

Highly recommend Klaviyo, the integrations are great and I do not need to install multiple apps to do multiple marketing campaigns. Also, their support team is amazing and will answer you promptly and professionally.

Sutra Silk
Malaysia
7 months using the app
September 20, 2024

Easy set up, easy to use.

A-M Charmed Gifts
United States
About 1 hour using the app
Klaviyo replied September 25, 2024

Thank you so much for the 5-star review.

May 16, 2024

I love Klaviyo as a tool. but a few things are a pain in the ass. in Switzerland we do have more than one language. or if you act globally you face the same problem once you add more languages to your shopify account. product feeds from shopify are only possible in one language. and that decreases our productivity greatly. furthermore there could be more explanation with property fields. especially with "Skipped" profiles in flows or campaigns. why are they skipped requires a lot of research to figure out. that could be done better.

the new interface since 2024 (text editing): you made it worse. you have to click like a hundred times to change text. that is really anoying. before you had that simple editor box (it was a little small but worked). way better.

lastly: I would highly appreciate if sms services would be available globally. I have so many ideas.

washo.ch
Switzerland
Over 1 year using the app
June 10, 2024

Very useful for the intended purposes. The very best app in the market for email marketing.

Skinny Coffee SuperBoost
United States
Over 1 year using the app
January 3, 2025

Excelente herramienta, muy profesional

Tienda Curana
Colombia
4 days using the app
Klaviyo replied January 7, 2025

Muchas gracias!

August 30, 2024

it should be good but terrible, it is stuck at verifying my domain, and cannot contact the support

EOZ VR
Singapore
1 day using the app
May 21, 2024

I love Klaviyo as they are able to provide top quality email flows that help get back old customers. Highly recommend for scaling my business.

GNexus
United States
About 1 year using the app
May 3, 2024

Klaviyo is a good tool to user for any e-commerce out there. The integration with Shopify is very good. I recommend. I like the sync between Shopify and Klaviyo.

Psycho Bunny
United States
About 5 years using the app
September 6, 2024

Too many moving parts. Not user friendly for me.

Hard Roc Prime
United States
1 day using the app
Klaviyo replied September 9, 2024

Thank you for your review. We understand that some features may feel complex, and we’re constantly working to improve the user experience. If there’s anything specific our support team can assist you with or if you have suggestions for improvements, please don’t hesitate to reach out. We’d love to help!

April 18, 2024

Klaviyo is easy to use, professional and has a great starting program. Definitely try Klaviyo before others I think the integration and automation is the best I have tried so far.

Love Bonnie
Australia
7 months using the app
Klaviyo replied April 24, 2024

The integration between Shopify and Klaviyo is seamless. Thank you for the great review.