Reviews (3,247)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer relationships.

July 10, 2024

While a bit more complicated to use than other email software systems, once Klaviyo is set up it runs beautifully! I will never go back to using software that isn't seamlessly integrated with Shopify!

Bluestem Botanicals
United States
Over 1 year using the app
Klaviyo replied July 12, 2024

Klaviyo and Shopify, works! Thank you so much for your review.

July 10, 2024

It's made a huge impact on our sales and traffic to our site.

Willow Boutique
United States
Over 1 year using the app
Klaviyo replied July 12, 2024

We love to hear this!

July 2, 2024

AMAZING customer support! And very easy to use.

huupe.com
United States
Over 2 years using the app
June 29, 2024

Love the ease and compatibility of Klayvio with my Shopify store. I've been able to run my email marketing as a solopreneur and understand the analytics. If I could change one thing it would be an easier way to sort through uploaded photos, and how do we delete old photos we no longer want in the library? Otherwise, loving what it's doing for my business.

Locks of Liz Haircare
United States
Over 2 years using the app
June 6, 2024

The support I received from Miranda was wonderful! She went above and beyond in providing both education on site setup and also helping me find workarounds to get the outcome I was looking for. Would highly recommend reaching out to support with any questions!

Olive & Piper
Canada
About 5 years using the app
Klaviyo replied June 11, 2024

Thank you for being such a loyal customer. We will make sure Miranda sees this glowing review.

June 3, 2024

Clare S was amazing. She provided us with custom loom videos explaining our issue and another with a workaround with clear instructions. She also helped me submit product feedback to hopefully help improve the prodblem in the future for us and others. she was great.

Calamityware®
United States
Over 5 years using the app
June 6, 2024

Great tool, excellent customer support. A lot of technical things to learn before you can effectively use it for the best results. But it seems there is a solution to almost every issue that occurs. Email deliverability is especially tricky, but there a many great tools provided by Klaviyo.

Wheat.eu
Denmark
About 5 years using the app
Klaviyo replied June 11, 2024

Thank you so much for your honest review. If there is anything we can do, don't hesitate to reach out to one of our product experts. Thank you for being such a loyal customer.

July 16, 2024

Ótima opção pra quem quer fazer um e-mail marketing, já uso tem um tempo.

findibike
Brazil
About 1 year using the app
June 6, 2024

Love it

Just Shear
Australia
Almost 5 years using the app
Klaviyo replied June 11, 2024

Thank you for the 5-star review.

June 18, 2024

I am not interested in email marketing.. i hate it to be honest.
But, Adam W was a great help to me with Klaviyo.
Thanks a ton

Flower Power® Feminine Health
United States
Over 3 years using the app