Reviews (3,136)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective email marketing and SMS tools, integrated smoothly with Shopify. They value the user-friendly interface and robust automation that simplifies personalized campaigns and subscriber management. The platform offers extensive educational resources and responsive customer service, enhancing customer engagement and driving sales growth through sophisticated marketing solutions.

May 22, 2024

We started using Klaviyo just over a month, and we can already see sales increasing due to various flows that we set up. The onboarding was extremely easy as the Klaviyo staff was very knowledge and helpful. The zoom meeting went very smooth and we are seeing about 10% increase in sales. I can see further revenue streams by adding more types of marketing flows.
Money well spent!

K&S - Sydney
Australia
About 2 months using the app
May 21, 2024

A perfect tool for product-based e-commerce businesses. All the insights and metrics you'll need.

Kaasiḏa®
Australia
Almost 3 years using the app
May 30, 2024

I love how well Klaviyo integrates with Shopify and that my shoppers get a seamless experience.

Sunni Dineen Handcrafted Design
United States
Almost 2 years using the app
June 13, 2024

One those "large" companies that wont help you when you need it. Expensive to the max for this program also. If you are a "large" company also then maybe this app is for you. But for small biz - im going a cheaper route with an agent that can actually help me.

Grip Clean
United States
Almost 5 years using the app
May 19, 2024

Highly recommend Klaviyo, the integrations are great and I do not need to install multiple apps to do multiple marketing campaigns. Also, their support team is amazing and will answer you promptly and professionally.

Sutra Silk
Malaysia
7 months using the app
May 23, 2024

Deb is the best and supportive servicer, help me survive ,always offer solutions based on loom at fist time, and every single step is effective!!! If you are shopify users, please they are professional problem solver! Build your business with them

Wearable Healer
United States
2 months using the app
August 5, 2024

Marta N was super helpful and solved my query promptly

Ottolenghi
United Kingdom
2 months using the app
May 31, 2024

best app for email marketing. Has everything you need & more :)

Nutriland
Romania
Over 1 year using the app
May 16, 2024

I love Klaviyo as a tool. but a few things are a pain in the ass. in Switzerland we do have more than one language. or if you act globally you face the same problem once you add more languages to your shopify account. product feeds from shopify are only possible in one language. and that decreases our productivity greatly. furthermore there could be more explanation with property fields. especially with "Skipped" profiles in flows or campaigns. why are they skipped requires a lot of research to figure out. that could be done better.

the new interface since 2024 (text editing): you made it worse. you have to click like a hundred times to change text. that is really anoying. before you had that simple editor box (it was a little small but worked). way better.

lastly: I would highly appreciate if sms services would be available globally. I have so many ideas.

washo.ch
Switzerland
Over 1 year using the app
January 3, 2025

Excelente herramienta, muy profesional

Tienda Curana
Colombia
4 days using the app
Klaviyo replied January 7, 2025

Muchas gracias!