Klaviyo: Email Marketing & SMS , 1,985 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this email marketing and SMS app for its seamless Shopify integration and user-friendly interface. They value its advanced features like segmentation, automated flows, and a visual email builder. The responsive and knowledgeable customer support is praised, and the app is credited for significantly boosting sales, with reports of up to 100x return on investment. Merchants also appreciate the insightful analytics tools and the app's commitment to continuous improvement and educational resources.
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So far, terrible. 0 Onboarding. Just a "Take a look at our guides and ask questions in the community". Erm... that isn't really what I'm paying $110 a month for... I expected someone to guide me through the process of getting things set up and ready to go. I'm not expecting someone to create anything at all, pop-ups, flows, lists. I am literally asking for the basics...
UPDATE: So after numerous requests and questions to support. They either don't want to help - or they just give you a standard link to a support guide. Do you honestly not think I tried that already??
Thanks for your review and sorry to hear you are having trouble getting started.
If you're looking to learn in a live environment, you may want to try our live "Getting started with Klaviyo" sessions. You can choose the best time that works and register at: https://www.bigmarker.com/klaviyo-customer-education/getting-started-klaviyo
Hope that helps!
I have registered, I try to log in - I write an account that is not active, I go to almost and click confirm account - it throws me to another window, where it requires me to log in to the account again and when I log in, I write an inactive account. Bottom line - I couldn't just log in. When I tried to write to the support service, in order to do this, I need to log in to my account)))) I couldn't even write to them)
Thanks for reaching out and sorry you are unable to get into your Klaviyo account. Can you fill out the account access form here? https://help.klaviyo.com/hc/en-us/requests/new
After spending days trying to get Klaviyo to work for me with very little customer support, I called it and decided to give Omnisend a try.
The only thing I'm upset about is the time I wasted with Klaviyo.
Onmisend customer service is top notch and I had everything up and running in no time.
I can’t get the flows to work properly. I have been trying to get a hold of customer service for weeks now. Still no answer.
Thanks for the feedback! I'm sorry to hear that you are having trouble connecting with our support team. Our records show that there have been responses to your questions, is it possible they have gone into your spam folder?
I am extraordinarily dissatisfied with the service provided by this company. Despite their great software, the team running it cannot keep up with the company's rapid growth. When we attempted to test out the system, a minor glitch caused our account to become locked. I have sent multiple emails to the company, but I am still waiting for someone to respond. They claim that our account is locked to allow other customers to use the service, but I believe they are overwhelmed and unable to handle the volume of customers they have. This experience has left me with the impression that this company is unreliable.
It sucks. Seal the number for no reason. Can't login. Have to pay to communicate with customer service online. No way to log in how to pay
Thanks for your feedback and sorry to hear that you are having trouble accessing your account. Please fill out the form on this page and choose "account access."
https://help.klaviyo.com/hc/en-us/requests/new
Thanks!
Kompliziert as f**k! Kein Support, so lange man nicht 30€/Monat zahlt.
Ich habe meinen Abandoned Cart Reminder eingerichtet, nur leider erhalte ich, wenn ich das teste, keine Reminder Email.
Benutzeroberfläche ist unfassbar kompliziert gestaltet.
very bad customer account management, got my account banned because I still haven't verified a simple TXT element before creating the account
Schmutz App. Funktioniert nicht, wie sie soll. Ich kann die Bestätigungsmail nirgends ausstellen. Ich kriege keinen Support, ohne dass ich 30€ zahle. Super unübersichtlich. Nicht zu empfehlen.
Tengo todo conectado pero no me manda los mensajes cuando alguien se suscribe a la tienda o abandona el carrito … en fin. Un defraude
Gracias por tu mensaje, lamentamos que tengas problemas para enviar mensajes. ¿Puedes actualizar la reseña e incluir la URL de tu tienda para que podamos descubrir qué no funciona correctamente?