Overall rating
4.2
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this email marketing and SMS app for its seamless Shopify integration and user-friendly interface. They value its advanced features like segmentation, automated flows, and a visual email builder. The responsive and knowledgeable customer support is praised, and the app is credited for significantly boosting sales, with reports of up to 100x return on investment. Merchants also appreciate the insightful analytics tools and the app's commitment to continuous improvement and educational resources.

Edited November 10, 2020

I think it's very user friendly. Simple to set up and create emails. I do wish the amount of people on the free plan was more than 250. But it's better than a lot of other free email apps.

TrueHappinessDesigns
United States
About 1 year using the app
June 11, 2022

I'm very happy with Klaviyo so far, but unfortunately, I can't find a page to leave a review on actual Shopify. I'm just so angry that some kind of liquid error showed up on my website at the top of my shop and all my customers can see it. When I reached out to Shopify they told me that I have to fix it myself and they can't help me with that. I have been told that because my web design is from a third party so I'm unable to update my store and have to build my website all over again. So when this happens again I will have to build it again and again. Is this normal? I don't think so, they should fix this problem when they want to use third-party web designs!

Blanka Donnelli
Canada
About 1 year using the app
July 11, 2019

We have just started on email marketing, and the Klaviyo app is excellent to use. Feature rich in every sense, and intuitive to work with.

Apace Apparels and Equipments Pvt. Ltd.
India
About 1 year using the app
June 20, 2022

Good for what it is. Would recommend to anyone looking for an email marketing tool to pair with Shopify.

70x7
United States
About 1 year using the app
August 17, 2020

So far so good. The experience creating my first email was good. Easy to use templates. I like so far.

ElevateHer Boutique
United States
12 months using the app
October 8, 2020

Very good! App is very useful and easy to use. You can create templates to copy in shopify and send to customers, or email marketing campaigns directly on Klaviyo!

Artù Gioielli
Italy
12 months using the app
March 30, 2018

Great app for segmentation. App in general however, is a bit pricey. Would love to use it if it was much cheaper.

Supremegiftshop
United States
12 months using the app
April 8, 2020

This app is literally earning me money! Since the day i started i can see my revenue go up! I love how easy it is! Would like translations though...

Sloop Fitness
Netherlands
11 months using the app
January 13, 2017

Works great! There are some glitches with the way browsers interpret the html that should be looked into and remedied, but overall very good. I appreciate that they give you a way to template standard Shopify emails based on the same themes used in Klaviyo.

Jack Wagon Coffee Co
Canada
11 months using the app
October 31, 2021

So far I'm loving it. At first when seeing other people use it, it was confusing. But after getting the chance to slow down and taking the time to learn it for myself, it's not too bad after all and you do get the flexibility to add in your own graphics, gifs, etc. to really make it your own without having to use the basic outlines that's provided. Additionally, everything is just seamless, simple, and straight to the point. Also, I love creating the flows and triggers, too. That really helps. The only thing I wish is that more fonts were implemented aside from your basic helvetica, character spacing, and such. That would help a ton. But, otherwise, that's about it.

Ode to Self Skincare and Wellness
United States
10 months using the app
Klaviyo replied November 1, 2021

Hey Kimberlee, look out for an email from us with some font-related tips. We support more than Helvetica and are excited for you to explore your options! Stay tuned...