Overall rating
4.4
Counts per rating level
  • 76% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly with an intuitive interface and easy setup. They appreciate the customizable templates and flows for personalized marketing, as well as the seamless Shopify integration for targeted data. The app's segmentation tools and exceptional customer service are highly valued. Many have seen increased sales and engagement through consistent campaign emails and automation. Advanced features, ongoing improvements, and analytics offer strategic insights. Some merchants also enjoy the SMS feature. Despite higher pricing for smaller businesses, many find the investment worthwhile due to the value provided.

April 11, 2024

We have been using Klaviyo for two years now and are very satisfied.

The functionality of the flows works well for us, the double opt in works well, and the formatting is easy to handle.

We have also had several helpful interactions with support during set up.

We will gladly continue using Klaviyo as we scale.

Precious Sound
United States
About 2 years using the app
May 10, 2024

Klayvio has excellent training and is easy to use for all my email marketing campaigns.

Unlimited by KSR LLC
United States
Almost 5 years using the app
May 24, 2024

I love Klaviyo. It's easy to use and the data it provides is unmatched. I've been a customer since 2020 and will be one for the foreseeable future.

Ekocreashunz
United States
Almost 5 years using the app
Klaviyo replied May 28, 2024

Thank you for being such a loyal customer. We are happy when our customers succeed.

May 9, 2024

We are coming from a different software and Klaviyo is just on another level. Customer service is top-notch, they get back to you pretty quick and their steps are easy to follow.

Yes - They charge a premium, but the things you can do with their software are outstanding.

If you are doing basic stuff like welcome series flow, abandoned checkout, post purchase and win back campaigns then you might use another software but if you want to get the best out of your email list by diving deep into segmentation and sending the right email, at the right time to the right customer then Klaviyo is the way to go.

Smokeshow Mixology
United States
About 1 month using the app
May 22, 2024

Helped me go from zero to one with low pricing and no feature blocks. Now I'm scaling the functionality is fantastic and pricing matches my growth

Customer support team have always been first class helping to check my flows when new to the tool

get dopa
United Kingdom
About 1 year using the app
May 3, 2024

Klaviyo is a good tool to user for any e-commerce out there. The integration with Shopify is very good. I recommend. I like the sync between Shopify and Klaviyo.

Psycho Bunny
United States
About 5 years using the app
May 24, 2024

Such a great app! I love how I can now copy a campaign from one account to another.

Shapeez
United States
Almost 2 years using the app
Klaviyo replied May 28, 2024

Thank you so much for the review, and yes Portfolios is a game changer.

https://www.klaviyo.com/features/portfolio

April 18, 2024

Klaviyo is easy to use, professional and has a great starting program. Definitely try Klaviyo before others I think the integration and automation is the best I have tried so far.

Love Bonnie
Australia
7 months using the app
Klaviyo replied April 24, 2024

The integration between Shopify and Klaviyo is seamless. Thank you for the great review.

March 29, 2024

I've used Klaviyo for several years now and continue to appreciate their service. Layout is intuitive, features are great, and Customer Support team is amazing.

Sanrio
United States
Over 3 years using the app
Klaviyo replied April 3, 2024

Thank you so much "Sanrio", we strive to make an awesome APP.

May 23, 2024

Klaviyo has been an absolute game changer for us. The interface is great to use and the conversions far exceed our previous email program. The Klaviyo support team is also extremely quick and helpful!

SLATE SWIM
United States
Over 2 years using the app