Reviews (2,867)

Overall rating
4.6
Counts per rating level
  • 79% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its seamless Shopify integration, which enhances customer engagement and sales. They value its easy setup, customizable templates, and advanced segmentation features for targeted marketing. The app also offers detailed analytics to fine-tune marketing efforts and is supported by responsive and helpful customer service across various channels.

July 24, 2024

We've been using Klaviyo for some time now and it's absolutely amazing. It has all the features we need, it's very intuitive and easy to use and their support is second to none. Thanks!

JOIZI
United Kingdom
About 5 years using the app
August 29, 2024

Klaviyo was a breeze to integrate with our Shopify store—just a few clicks, and we were up and running! The setup was super easy, and it instantly synced all our data. We quickly set up our email flows like abandoned carts and welcome series, which have already boosted our sales. The best part? Klaviyo pulls customer data straight from Shopify, making our emails feel super personalized. The analytics are spot on and help us tweak our strategy easily. If you’re looking to step up your email game, Klaviyo is a no-brainer. Highly recommend!​⬤

WaterAnywhere
United States
23 days using the app
July 26, 2024

Great customer service and an awesome platform. They're always looking to improve the functionality and features of their site.

EO Products
United States
Almost 5 years using the app
October 15, 2024

I want to cancel the $15 SMS package but when I do it myself the system cancels everything including my emails even though it is the SMS that I want to cancel. Weronika says that they cannot cancel this service on their side that I no longer want. IT LOOKS LIKE A HOSTAGE TAKING

Kaylabé Produits cosmétiques naturels
Canada
Almost 5 years using the app
October 13, 2024

Klaviyo is a great app with the needed features for effective email marketing to support the business. A robust app I would recommend.

masteroutdoorcooks
United Kingdom
7 months using the app
August 22, 2024

I think it's very shady that Klaviyo instantly charges more for additional email recipients beyond your plan level, but that when you clean your list, the plan cost stays at the higher level - unless you dig into the settings and change it back down.
A message should come up when 'Active' users drops below your biling level to ask if you want to lower your plan level. It's clearly to maximise revenue - but in an underhand way.

Pillowsprays
United Kingdom
Over 3 years using the app
August 27, 2024

have used Klayvio since the beginning with the store and have found it very helpful. Had a minor issue which I reported to the support team and Antonis from the team sorted the issue out in under five minutes

Sustainabub
United Kingdom
7 months using the app
October 12, 2024

Integration was simple and email marketing plus SMS functionality is essential. Very satisfied with this app for my Shopify customer campaigns.

Owl Woods Candle Co.
United States
5 months using the app
August 30, 2024

Enjoy the program if only there is more discount. :)

Honey Play Box Official
United States
About 3 years using the app
September 4, 2024

Really easy to use and offers great options to communicate with my customers

Amaré-Me
United Kingdom
11 months using the app