Reviews (2,337)

Overall rating
4.5
Counts per rating level
  • 77% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly with an intuitive interface and easy setup. They appreciate the customizable templates and flows for personalized marketing, as well as the seamless Shopify integration for targeted data. The app's segmentation tools and exceptional customer service are highly valued. Many have seen increased sales and engagement through consistent campaign emails and automation. Advanced features, ongoing improvements, and analytics offer strategic insights. Some merchants also enjoy the SMS feature. Despite higher pricing for smaller businesses, many find the investment worthwhile due to the value provided.

May 26, 2024

It's a great app, but it has learning curve. If you have some time and patience, you can learn to use this app to benefit you and your business. It will take some time, but it can help you build your business.

D'Scent Essentials
United States
About 3 years using the app
Klaviyo replied May 28, 2024

Thank you so much for your review D'Scent Essentials. We appreciate you taking the time to learn the product and we are very happy you are enjoying it. If you ever get stuck on anything, you know how to reach us, as well as going to https://community.klaviyo.com/ or our https://help.klaviyo.com/hc/en-us articles.

June 7, 2024

It was working fine until I tried downgrading my account and it got deleted. I want to recover my account but the customer support is SOOO difficult to reach! They never pick up their phone. On emails, they are cold and not helpful at all!! Its frustrating and I am regretting relying on Klaviyo to begin with!

housecook.ca
Canada
Almost 3 years using the app
Klaviyo replied June 11, 2024

Hello, we are sorry to hear you deleted your account. We have the option to downgrade to a free plan, we also have the option to delete your account. Unfortunately if you deleted your account, that data is gone. We do have in-app warning and verbiage expressing this. We do not offer phone support. If you are in an email thread with one of our techs, they can assist you that way.

More info can be found in our help center article: https://help.klaviyo.com/hc/en-us/articles/1260805595309

May 15, 2024

Stay away and use someone else!

We've been with them for four years and it's gotten ridiculous. We had to spend 1200 for an email that had generated $200 in revenue. A complete ripoff.

There's better options. Support is the worst. At some point, they were the only players in the ecommerce game. Things have changed. Stay away because they will steal from you when you have actual volume.

OrnamentallyYou
United States
Almost 4 years using the app
Edited June 6, 2024

Easy program to use and great way to grow sales

Black Halo
United States
Over 3 years using the app
May 15, 2024

Very extensive and customisable features. Great and responsive support! We don't use it to it's full potential but are more than happy with it.
woom bikes Romania

Woom Bikes România
Romania
Almost 4 years using the app
May 12, 2024

Amazing app

BlazePod
Netherlands
About 4 years using the app
May 23, 2024

Easy to use!

MNC Candle Co.
United States
Over 3 years using the app
June 6, 2024

increased my revenue overall and is so easy to use!

By A Thread Boutique
United States
Almost 3 years using the app
Klaviyo replied June 11, 2024

We love to hear it.

April 30, 2024

Added the Reviews feature, and before we've had a chance to even send out a single review request, a notification has come through that we've "used 97% of your monthly plan for reviews."

Not 1 single review request email has even been sent. And we owe $250 in review request charges? Doesn't make a lick of sense.

A review feature should bill based on reviews. Klaviyo is already a super pricey platform, really disappointing to see them treating well paying customers like this.

Bitters & Bottles
United States
Almost 5 years using the app
May 19, 2024

Its easy to use and flexible. Has great recommended campaign and is easy to connect with shopify

Carbon Chains Cycling Co.
United States
Over 3 years using the app