Reviews (3,139)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective email marketing and SMS tools, integrated smoothly with Shopify. They value the user-friendly interface and robust automation that simplifies personalized campaigns and subscriber management. The platform offers extensive educational resources and responsive customer service, enhancing customer engagement and driving sales growth through sophisticated marketing solutions.

October 13, 2024

geweldig en makkelijk te gebruiken

VOGUNA
Netherlands
About 1 month using the app
June 18, 2024

This app has been such a timesaver! All of the email flows that you can set up in advance to assure that your customer base feels heard and nurtured is amazing. I know it will help customers build trust with my brand.

Jesstful Digital
United States
17 days using the app
May 9, 2024

We love Klaviyo because of their great support, they are so helpful and Tom helped me within a minutes to understand what to do, and how to create a flow.

Klaviyo is just great, and we can recommend them 100%
We are satisfied from day one.

Aspegren Denmark

Aspegren-denmark.com
Denmark
5 months using the app
Edited June 17, 2024

I've been using Klaviyo for a month and I love it.
The developers seem to have managed to build something that is very flexible with a lot of functionality, yet very simple to use, well done!
Also the support is amazing!
Really can't fault it :)
EDIT: I spoke with Hayley today, she was really friendly and helpful, thank you!

Mr. Inappropriate
United Kingdom
2 months using the app
May 3, 2024

So I had some issues linking my Klaviyo account to my Shopify store. Couldn't work it out so I reached out to Klaviyo's support team and spoke online to a really helpful chap called Larry. With his help, I finally got there. But I really couldn't have done it without Larry's guidance. If only all customer support was as good as this! Fantastic job! Thank you, Larry; thank you, Klaviyo.

Rupert Colley Books
United Kingdom
5 months using the app
August 30, 2024

it should be good but terrible, it is stuck at verifying my domain, and cannot contact the support

EOZ VR
Singapore
1 day using the app
May 9, 2024

Klaviyo is fantastic. This app is feature rich, and makes our email campaigns very easy to craft and manage. Their support staff are great too; they've been able to resolve my questions/issues within a couple emails or less.

Light Pole Covers
United States
6 months using the app
May 23, 2024

I would highly recommend Klaviyo. The support and chat services are phenomenal.

The support person that assisted me today was top notch. He was able to answer all my questions in record time.

Thank You

TamDiva's Boutique
United States
Almost 2 years using the app
September 6, 2024

Too many moving parts. Not user friendly for me.

Hard Roc Prime
United States
1 day using the app
Klaviyo replied September 9, 2024

Thank you for your review. We understand that some features may feel complex, and we’re constantly working to improve the user experience. If there’s anything specific our support team can assist you with or if you have suggestions for improvements, please don’t hesitate to reach out. We’d love to help!

May 31, 2024

Klaviyo has really made email marketing with our Shopify store so easy!

TLC Direct
United States
10 months using the app