Reviews (3,136)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective email marketing and SMS tools, integrated smoothly with Shopify. They value the user-friendly interface and robust automation that simplifies personalized campaigns and subscriber management. The platform offers extensive educational resources and responsive customer service, enhancing customer engagement and driving sales growth through sophisticated marketing solutions.

Edited June 17, 2024

I've been using Klaviyo for a month and I love it.
The developers seem to have managed to build something that is very flexible with a lot of functionality, yet very simple to use, well done!
Also the support is amazing!
Really can't fault it :)
EDIT: I spoke with Hayley today, she was really friendly and helpful, thank you!

Mr. Inappropriate
United Kingdom
2 months using the app
September 6, 2024

Too many moving parts. Not user friendly for me.

Hard Roc Prime
United States
1 day using the app
Klaviyo replied September 9, 2024

Thank you for your review. We understand that some features may feel complex, and we’re constantly working to improve the user experience. If there’s anything specific our support team can assist you with or if you have suggestions for improvements, please don’t hesitate to reach out. We’d love to help!

July 19, 2024

Best business app by far

honeypacks.com
United States
About 2 months using the app
May 3, 2024

So I had some issues linking my Klaviyo account to my Shopify store. Couldn't work it out so I reached out to Klaviyo's support team and spoke online to a really helpful chap called Larry. With his help, I finally got there. But I really couldn't have done it without Larry's guidance. If only all customer support was as good as this! Fantastic job! Thank you, Larry; thank you, Klaviyo.

Rupert Colley Books
United Kingdom
5 months using the app
June 15, 2024

I'm still learning, but I'm enjoying this very much. Recommend to others AAA+++ Very Good for newbies building their audience.

Maramalive™
New Zealand
8 months using the app
January 9, 2025

The platform’s analytics helps me make actionable insights, while its pre-built templates and flows save time without compromising on quality. With the right setup, Klaviyo can significantly boost your email marketing performance and drive revenue.

Having worked with Klaviyo extensively, I’ve seen firsthand how effective it can be when used strategically. It’s an essential platform for anyone serious about growing their e-commerce business.

EFFYDESK
Canada
Almost 5 years using the app
August 4, 2024

Great so far, totals are going up!

Crafting In The Country
Australia
12 days using the app
Klaviyo replied August 5, 2024

Thank you for your review!

May 23, 2024

I would highly recommend Klaviyo. The support and chat services are phenomenal.

The support person that assisted me today was top notch. He was able to answer all my questions in record time.

Thank You

TamDiva's Boutique
United States
Almost 2 years using the app
July 8, 2024

So far my experience with Klaviyo has been positive.

The Luxury Wig & Hair Addict
United States
6 months using the app
May 9, 2024

Klaviyo is fantastic. This app is feature rich, and makes our email campaigns very easy to craft and manage. Their support staff are great too; they've been able to resolve my questions/issues within a couple emails or less.

Light Pole Covers
United States
6 months using the app