Reviews (3,131)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its email marketing capabilities, noting its effective personalized email flows and campaigns that boost customer targeting and sales. It features email automation, customizable flows, advanced segmentation, and detailed analytics. Its user-friendly interface and compatibility with various apps enhance marketing efforts. The customer support is also praised for being responsive and helpful.
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Having used Klaviyo with Shopify Plus storefronts starting in 2019, I can certainly speak to both Klaviyo's current functionality and their track record of always improving. There are a few circumstances in which advanced functionality requested of me wasn't available through Klaviyo, but on the whole when working with Shopify as the storefront Klaviyo is almost more like a built-in solution than an add-on app with how tight & aligned the integration is. Advanced, store-specific asks have been possible through their developer documentation and in-house custom builds, and we're also very grateful to have a responsive, helpful CSM who advocates for our business needs when we want to innovate within the channel. No technology is perfect, but I've been able to see Klaviyo constantly improve which speaks to the tool's strength in build, support and commitment to its customers.
Thank you so much for this review. As you mentioned no platform is perfect, but we work so hard to make sure the Shopify x Klaviyo integration works as smooth as possible and together they both become an even more powerful tool.
For anyone else reading, we have a developer portal https://developers.klaviyo.com/en
Glad to hear that you've had a positive experience with our customer success team as well. At Klaviyo, we're constantly striving to enhance our platform and support to better serve our customers, and it's encouraging to hear that our efforts are making a difference. Thank you for your continued support, and please don't hesitate to reach out if you ever need assistance or have further feedback to share.
It's fantastic. I've used others like Infusionsoft/Keap, MailChimp, ActiveCampaign, and others -- Klaviyo is definitely the best I have used when it comes to e-commerce.
very good and integrates with most software.
Thank you so much for the 5-star review
There is a big email Google change by Feb 1st, 2024 so various things needed to be done .
This time I found the Klavyio team very responsive, sending me help info and answering my questions which was very helpful, as I am not a tecky person at all.
Normally Klavyio team answers swiftly, depending how busy they are.
I recommend this platform but not always super easy to use for untecky people. At first I got concrete help to set it all up because reading lots of articles of "how to" is not always easy and time consuming when you want direct, things done swiftly.
Thank you for sharing your experience! We appreciate your feedback on our responsiveness during the recent Yahoo / Google email changes. We're glad to have been helpful in providing information and answering your questions. We understand that these new requirements may pose some challenges for those less tech-savvy, but we're here to assist. If you ever need direct and swift help, feel free to reach out. We're committed to making your experience with Klaviyo as smooth as possible.
Klaviyo is by far the best platform to connect with our customer's directly. The support is A+ and always there to help
Thank you, our customer support is top notch!
great customer service
Very extensive and customisable features. Great and responsive support! We don't use it to it's full potential but are more than happy with it.
woom bikes Romania
I highly recommend this app for your business site!
Thank you for the review.
Klayvio is much more robust than my previouis mail aspp. The fact that it syncs wiht shopify make it a great addition
Klaviyo and Shopify is the perfect combo.
great data , just need us to understand what best to do with it.