Reviews (3,136)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective email marketing and SMS tools, integrated smoothly with Shopify. They value the user-friendly interface and robust automation that simplifies personalized campaigns and subscriber management. The platform offers extensive educational resources and responsive customer service, enhancing customer engagement and driving sales growth through sophisticated marketing solutions.

June 5, 2024

Klaviyo is by far the best platform to connect with our customer's directly. The support is A+ and always there to help

Moment
United States
5 months using the app
Klaviyo replied June 11, 2024

Thank you, our customer support is top notch!

May 15, 2024

Very extensive and customisable features. Great and responsive support! We don't use it to it's full potential but are more than happy with it.
woom bikes Romania

Woom Bikes România
Romania
Almost 4 years using the app
June 5, 2024

I highly recommend this app for your business site!

SOAPLUX BY DEODRIA
United States
Over 3 years using the app
Klaviyo replied June 11, 2024

Thank you for the review.

June 8, 2024

Klayvio is much more robust than my previouis mail aspp. The fact that it syncs wiht shopify make it a great addition

Hula Daddy Kona Coffee
United States
10 months using the app
Klaviyo replied June 11, 2024

Klaviyo and Shopify is the perfect combo.

May 30, 2024

great data , just need us to understand what best to do with it.

Cocoon
United Kingdom
8 months using the app
February 16, 2024

Klaviyo is one of the best platforms around and the customer service is top notch. From the smallest detail to the biggest problem imaginable, they always seems to assist in ensuring my email program is running on all cylinders. I would recommend 1000 times over!

Mario Badescu
United States
Over 1 year using the app
Klaviyo replied February 21, 2024

Thank you so much for that glowing recommendation!

January 17, 2024

I am writing to commend the outstanding service provided by Stephanie from your customer support team. Her detailed and professional approach to addressing my queries regarding the Klaviyo platform was not only impressive but also incredibly helpful. Stephanie's ability to provide clear, concise explanations and her thorough understanding of the system greatly enhanced my user experience. Her patience and personable demeanor made the support process both effective and pleasant. This level of exemplary service sets a high standard and reflects positively on the quality of support at Klaviyo. Stephanie is undoubtedly an invaluable asset to your team, and her dedication to customer satisfaction is commendable.

ED TrendyTreasures
United States
11 months using the app
Klaviyo replied January 23, 2024

Thank you for your wonderful review! We're delighted to hear about the outstanding service provided by Stephanie. Your positive feedback is truly appreciated, and we'll make sure to pass on your commendation to Stephanie. If you have any more thoughts or questions, feel free to share them with us!

July 17, 2024

great customer service

Urban Baristas
United Kingdom
Over 3 years using the app
April 19, 2024

Their support live chat team are so unbelievably helpful and walked me through any issues step by step, for someone who is not overly tech-y this is so helpful.

Golden Brown The Label
Australia
Over 3 years using the app
Klaviyo replied April 24, 2024

We are very happy to hear this! Thank you for the review.

May 28, 2024

It's PERFECT! All features are excellent and the user experience is incredible. Very powerful and easy to use tool.

GLAM FEMME
Brazil
10 months using the app