Reviews (2,985)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

May 21, 2024

Klaviyo is a great app for creating email flows and tracking analytics

Rugged Books Inc.
Canada
10 months using the app
February 1, 2024

Stellar customer service, and super quick. I had an issue that wasn't even related to Klaviyo (it was a hosting issue), and the customer support went out of their way to help me, even researching articles about the other platform to assist me in dealing with the issue. Can't recommend it enough.

Wander Trails
United States
6 months using the app
Klaviyo replied February 6, 2024

We're happy to learn that your issue has been resolved. Providing excellent support is as important to us as delivering a great product. Your review means a lot to us. Thank you!

August 16, 2024

Snabbt och tryggt

Proffsshop
Sweden
About 1 month using the app
July 2, 2024

Good experince

Pinoleros LLC
United States
4 months using the app
December 21, 2023

Klaviyo Customer Support is really knowledgeable, very helpful and prompt! I ran into major issues with my flows and dynamic tables. I was very fortunate to talk to Robyn who not only answered all my questions and fixed the issues. Robyn also assisted me in the testing process. In addition, Robyn explained how a lot of things worked and escalated my SMS verification submission to find out the root cause of rejection. Klaviyo is a great tool that has a a bit of a learning curve. I have no experience at this albeit being somewhat tech-savvy. Just nice to know that there is a dedicated support team available for advanced queries where resourcefulness is at the limit and the internet fails to provide a fix for issues.

Little Beez
Canada
3 months using the app
Edited June 25, 2024

Great support team

Reverse
Canada
Over 1 year using the app
May 26, 2024

best email platform for ecommerce

Zigleys
United States
2 months using the app
Klaviyo replied May 28, 2024

Thank you so much Zigleys. We couldn't agree more.

April 18, 2024

Excellent Email Marketing. The email builder is so easy and looks awesome

Made It Australia
Australia
8 months using the app
Klaviyo replied April 24, 2024

Hey there, thank you for the review. Will make sure our product team hears this.

Edited June 17, 2024

C'est le meilleur outil, qui nous permet de ramener les acheteurs en magasin, de les faire revenir et de les fidéliser par le biais de leur courrier électronique.

EdoÉlite

EdoÉlite
Sweden
Over 2 years using the app
May 28, 2024

seems good so far got me some revenue back.

SinisterStyle
Australia
5 days using the app