Reviews (3,131)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective email marketing and SMS tools, integrated smoothly with Shopify. They value the user-friendly interface and robust automation that simplifies personalized campaigns and subscriber management. The platform offers extensive educational resources and responsive customer service, enhancing customer engagement and driving sales growth through sophisticated marketing solutions.

June 19, 2024

Customer service in Klaviyo has been fantastic. I worked with Amanda and Janelle for issues with my websites and they have been very patient, thorough and made instructions very easy to follow. Would definitely recommend this App to any other businesses.

Cosmic Dream
Australia
12 days using the app
May 19, 2024

Its easy to use and flexible. Has great recommended campaign and is easy to connect with shopify

Carbon Chains Cycling Co.
United States
Almost 4 years using the app
April 8, 2024

Top app with the best features on the market and stellar customer support

Mind-Glowing
Romania
Over 5 years using the app
June 27, 2024

Exceptional product, with exceptional support and customer service!

Hudson Valley Seed Company
United States
Almost 2 years using the app
January 7, 2025

Klaviyo is very efficient at increasing revenue through email marketing.

Autumn Summers Books
United States
Over 1 year using the app
Klaviyo replied January 9, 2025

Thank you for the 5 stars! So glad to hear that you're seeing positive results.

July 30, 2024

easy and smooth

OurGOsticker
Australia
About 1 month using the app
January 26, 2024

The support team is great. I got helped by Danielle and she helped me over the course of 5 days helping me exactly with what I need. She was kind and understanding and just did a fantastic job.

RARE JEWELRY™
United States
11 months using the app
Klaviyo replied January 30, 2024

We're thrilled to hear about your positive experience with our support team! Thank you for highlighting Danielle's exceptional assistance over the 5-day period. We're delighted that she could provide the help you needed with kindness and understanding. We appreciate your kind words and we are always here if you need any assistance.

July 19, 2024

Great Customer Service!

HIGH STANDARDS
United States
About 1 year using the app
June 14, 2024

The only relevant email marketing service.

The Regenaissance
United States
About 1 year using the app
January 10, 2024

Very awesome! Maura helped me work through a ton of stuff. Everything is working great now!

Clothes Pin Corral/SPIN ME
United States
Over 1 year using the app
Klaviyo replied January 23, 2024

Thank you for your positive feedback! We must say, we do have a great Support Team! We are glad Maura provided awesome assistance, helping you resolve various issues. If you have any more questions or need further assistance in the future, feel free to reach out. We appreciate your support!