Reviews (3,139)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective email marketing and SMS tools, integrated smoothly with Shopify. They value the user-friendly interface and robust automation that simplifies personalized campaigns and subscriber management. The platform offers extensive educational resources and responsive customer service, enhancing customer engagement and driving sales growth through sophisticated marketing solutions.

May 15, 2024

Stay away and use someone else!

We've been with them for four years and it's gotten ridiculous. We had to spend 1200 for an email that had generated $200 in revenue. A complete ripoff.

There's better options. Support is the worst. At some point, they were the only players in the ecommerce game. Things have changed. Stay away because they will steal from you when you have actual volume.

OrnamentallyYou
United States
Over 4 years using the app
May 28, 2024

Works great easy to integrates with shopify

The High-End Hippie
Canada
Over 2 years using the app
July 12, 2024

I am really loving Klaviyo for my business!

Zahra's Crown
United States
Over 1 year using the app
Edited January 8, 2025

I love Klaviyo, it is one of my favorite email marketing softwares and I've used a few.

Jovy USA
United States
11 months using the app
May 29, 2024

The best email marketing app and support out there.

Frambooesas
Portugal
About 1 year using the app
April 8, 2024

Top app with the best features on the market and stellar customer support

Mind-Glowing
Romania
Over 5 years using the app
June 11, 2024

Klaviyo is the cornerstone of our marketing practices and their support is exceptional!

Bow Wow Labs
United States
Over 3 years using the app
June 26, 2024

J'adore Klaviyo ! Le service client est également excellent !

Casabé
Canada
About 2 years using the app
January 26, 2024

The support team is great. I got helped by Danielle and she helped me over the course of 5 days helping me exactly with what I need. She was kind and understanding and just did a fantastic job.

RARE JEWELRY™
United States
11 months using the app
Klaviyo replied January 30, 2024

We're thrilled to hear about your positive experience with our support team! Thank you for highlighting Danielle's exceptional assistance over the 5-day period. We're delighted that she could provide the help you needed with kindness and understanding. We appreciate your kind words and we are always here if you need any assistance.

May 19, 2024

Its easy to use and flexible. Has great recommended campaign and is easy to connect with shopify

Carbon Chains Cycling Co.
United States
Almost 4 years using the app