Reviews (2,942)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its transformative impact on email marketing, notably enhancing customer engagement and increasing sales. It integrates seamlessly with Shopify, offering features like email automation, customizable flows, and advanced segmentation for personalized marketing strategies. Merchants also commend the variety of templates and intuitive setup process. The customer support is praised for its responsiveness and effectiveness, making it a valuable asset for business growth.

May 26, 2024

best email platform for ecommerce

Zigleys
United States
2 months using the app
Klaviyo replied May 28, 2024

Thank you so much Zigleys. We couldn't agree more.

June 10, 2024

very helpful customer service

Selkie
United Kingdom
About 1 month using the app
January 9, 2024

I thoroughly appreciate Klaviyo for its comprehensive features, ranging from the intuitive visual/block email builder to powerful segmentation and automated flows. Over the past year, Klaviyo has played a pivotal role in transforming our email marketing efforts from a starting point of zero to a thriving success. Its user-friendly interface facilitates seamless collaboration within our team and with external content creators. The help conducted by the Klaviyo tech staff year has been particularly beneficial, providing valuable knowledge and insights for our marketing endeavors.

Premiumbohne
Germany
Over 1 year using the app
Klaviyo replied January 11, 2024

Thanks for the positive review! Thrilled to be part of your email marketing success with our features and support. We appreciate your trust and look forward to supporting your future endeavors!

January 12, 2024

There is a big email Google change by Feb 1st, 2024 so various things needed to be done .
This time I found the Klavyio team very responsive, sending me help info and answering my questions which was very helpful, as I am not a tecky person at all.

Normally Klavyio team answers swiftly, depending how busy they are.
I recommend this platform but not always super easy to use for untecky people. At first I got concrete help to set it all up because reading lots of articles of "how to" is not always easy and time consuming when you want direct, things done swiftly.

belledesoiree.com
United Kingdom
Over 5 years using the app
Klaviyo replied January 23, 2024

Thank you for sharing your experience! We appreciate your feedback on our responsiveness during the recent Yahoo / Google email changes. We're glad to have been helpful in providing information and answering your questions. We understand that these new requirements may pose some challenges for those less tech-savvy, but we're here to assist. If you ever need direct and swift help, feel free to reach out. We're committed to making your experience with Klaviyo as smooth as possible.

June 7, 2024

Increased my sales!

Vestes Novas
United States
9 months using the app
Klaviyo replied June 11, 2024

That's what we love to hear.

December 4, 2023

One of the best email apps! Support is always fast and spot-on. After being a Mailchimp user for the past 15 years, I'm glad I found Klaviyo

Southpaw Pet Supply
United States
Over 1 year using the app
May 22, 2024

Good Experience working with Klaviyo!

GSM Depot
Canada
4 months using the app
February 16, 2024

Klaviyo is one of the best platforms around and the customer service is top notch. From the smallest detail to the biggest problem imaginable, they always seems to assist in ensuring my email program is running on all cylinders. I would recommend 1000 times over!

Mario Badescu
United States
Over 1 year using the app
Klaviyo replied February 21, 2024

Thank you so much for that glowing recommendation!

August 16, 2024

Snabbt och tryggt

Proffsshop
Sweden
About 1 month using the app
Edited June 18, 2024

Love this app for my retail store

X’s and O’s Candle Co
United States
Almost 2 years using the app