Reviews (2,942)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its transformative impact on email marketing, notably enhancing customer engagement and increasing sales. It integrates seamlessly with Shopify, offering features like email automation, customizable flows, and advanced segmentation for personalized marketing strategies. Merchants also commend the variety of templates and intuitive setup process. The customer support is praised for its responsiveness and effectiveness, making it a valuable asset for business growth.

April 3, 2024

Very easily integrated with your Shopify store! Highly recommend!

Dwell Home Market
United States
11 months using the app
Klaviyo replied April 8, 2024

Shopify and Klaviyo, it just works! Thank you for the review.

November 8, 2024

So far best email marketing app I've used with Shopify. Seamless

Kalm Spirit
United States
May 16, 2024

The best app for campaigns

Liberated Eyewear, Inc.
United States
About 1 year using the app
June 12, 2024

So nice

Amore Beauty
Singapore
9 months using the app
February 24, 2024

Was once good, now awful and once of the worst options available on the Shopify app store. This is coming from having used the app for 2 years.

We've now deleted it and they're still charging us. Klaviyo - this is not how you keep your brand going. We've let our friends and groups know this company is NOT the type you want to be dealing with.

Steer clear. We'll be making this review isn't removed by them.

Mystery MTG
United States
Over 3 years using the app
January 3, 2024

Terrible experience with Klaviyo. Not what they used to be. Customer Service took a month to get back to me! 1 MONTH. Can you believe that. They Charged me 3 times the monthly costs (supposedly someone activated this that is not anymore in the account) This should be something only the owner should be able to do! The one who pays the bills. Within hours of getting the charge FOR THE NEXT MONTH, I told them to reverse it. Klaviyo like the bad company they are now (looks like they have to show numbers because they are listed) they didnt care and responded back in a month, that there is nothing they can do.

1. First if you Bill in advance you should refund if someone gets back to you within hours.
2. Only the Account owner should have the power to increase 3x costs.
3. As a serious company you don't need 1 month to answer a customer.

If you can use another Email App. Do yourself a favor and don't use Klaviyo.

We will be definitely switching.

Eric Javits
United States
Over 3 years using the app
March 28, 2024

Klaviyo's stunning good looks and killer personality got me the answers I needed when I needed them. Support is top notch. Every second counts.

Rokform
United States
Almost 2 years using the app
June 12, 2024

Nice app !

Belucci
Netherlands
4 months using the app
April 18, 2024

Excellent Email Marketing. The email builder is so easy and looks awesome

Made It Australia
Australia
8 months using the app
Klaviyo replied April 24, 2024

Hey there, thank you for the review. Will make sure our product team hears this.

November 15, 2023

Great service! Would highly recommend it, especially for those with Shopify stores

MARCO DAL MASO
United Kingdom
Over 2 years using the app