Reviews (3,139)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective email marketing and SMS tools, integrated smoothly with Shopify. They value the user-friendly interface and robust automation that simplifies personalized campaigns and subscriber management. The platform offers extensive educational resources and responsive customer service, enhancing customer engagement and driving sales growth through sophisticated marketing solutions.

May 24, 2024

Efficient and effective tool. A must for CRM and email marketing.

JouetApprends
France
8 months using the app
Edited May 9, 2024

Fraudulent company, scamming money for Free plan!!
they invoiced me for the Free plan and say that I had a paid plan, although I changed to a Free plan 2 months ago and the money was not taken from my bank account, then suddenly I don't know why Klaviyo announced that I never had a Free plan and that's why I now pay absurdity and SHAMELESSNESS!

Be careful they are scammers!!

when I asked for a refund, they suggested Cancel subscription :D - nice service, what can I say!

A very poor customer service :(
I'm brand new, I don't have any clients yet, and when I tried the Klaviyo app, all emails went directly to spam.
so...My ability to use this app is limited by this fundamental flaw. When I wrote to Klaviyo support, I received a reply that they did not offer any help if I had a free plan and suggested that I purchase a paid plan, however, since I'm a newbie, the paid plans are not good for me....
the very unpleasant situation.. it turns out their application requires payment to work at all in my case ... ugh bad attitude :(

Home Comfort Taps
Latvia
About 1 year using the app
Klaviyo replied February 14, 2024

Thank you for the feedback, we always try to improve not just our product but also our customers' interactions. We've reached out privately, so we can better assist you with this issue.

July 19, 2024

Great Customer Service!

HIGH STANDARDS
United States
About 1 year using the app
July 3, 2024

thank you. klavio is one of the indispensable applications.

Crystalstile
United States
Over 1 year using the app
May 7, 2024

Awesome tool and the support is from another world! Recommended!

My Game Tables
United States
Almost 4 years using the app
March 28, 2024

Klaviyo's stunning good looks and killer personality got me the answers I needed when I needed them. Support is top notch. Every second counts.

Rokform
United States
Almost 2 years using the app
May 3, 2024

love klayvio, their support is super helpful as well

Delia Langan Jewelry
United States
About 5 years using the app
April 3, 2024

Very easily integrated with your Shopify store! Highly recommend!

Dwell Home Market
United States
11 months using the app
Klaviyo replied April 8, 2024

Shopify and Klaviyo, it just works! Thank you for the review.

May 16, 2024

It's pricey but Klaviyo is just leagues better than the rest.

Boomslank
United States
Almost 4 years using the app
May 20, 2024

All the things you need, you will find with Klaviyo

Sofiaman.ro
Romania
10 months using the app