Reviews (3,131)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its effective email marketing and SMS tools, integrated smoothly with Shopify. They value the user-friendly interface and robust automation that simplifies personalized campaigns and subscriber management. The platform offers extensive educational resources and responsive customer service, enhancing customer engagement and driving sales growth through sophisticated marketing solutions.
Refine
-
By rating
Klaviyo is an essential tool. I like how easy creating emails is.
On the flip side, I wish you could upload larger images (mine get rejected) within the email campaigns. Also, it's a bit tricky playing with formatting inside of emails (bold, italics, keeping the font when you paste text). Lastly, the pricing feels opportunistic the second you squeak past their levels they send you a charge for more.
I'm not leaving Klaviyo but I'm also not jumping for joy or telling my friends they MUST use this email software.
so far so good.
We had zero issues, and It´s probably best email marketing platform to integrate with shopify, integrations are super easy, and it is easy to use.
I really enjoy this platform, I find it very helpful and love the analytics.
Its asset person must have, it builds long term with the audience
We agree, if you use Shopify, Klaviyo is a must have!
Getting better!
What a terrible tool. Their customer service is awful. I had an issue with a payment, and my account was suspended. When I tried to contact them to process the payment again, they kept redirecting me to their virtual assistant, Kira, who only provided online articles for me to read. I realized they would never help me through that method, so I reached out to the support & success email accounts. Their response? They said they couldn’t assist me and told me to contact Kira! I couldn’t believe it... I was trying to settle my account, and they never responded.
Of course, they had no problem charging me for the current month's plan, but my account remained suspended due to an invoice that couldn’t be processed months ago. I absolutely despise companies that grow and aim to "automate" everything, completely neglecting their customers and failing to provide real ways to communicate and resolve issues.
Very disappointing, Klaviyo. Terrible experience.
So easy to use and set up
Klaviyo is a very powerful and useful tool ! I highly recommend it !
The live chat function is truly the most wonderful asset Klaviyo has. Every time I have a question or need assistance with anything Klaviyo-related, I am always met with the most emphatic, conscientious support staff. Megan F was particularly lovely to speak to today.
Easy and friendly app.