Reviews (2,947)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

June 12, 2024

Nice app !

Belucci
Netherlands
4 months using the app
May 16, 2024

Une application que j'utilise depuis des années. Elle fait pleinement ce qu'on cherche a faire. Rien à dire.

LAKENZA
Canada
About 3 years using the app
January 2, 2024

The Klaviyo support team is the BEST support I have ever had for any app - EVER. The wait time is pretty much non-existent and the advisors have always been a massive help. They are extremely knowledgeable in their services and offerings. I spoke to Margot and they were incredibly helpful. 10/10!

Nature's Magick
Australia
Almost 2 years using the app
November 10, 2024

So easy to set up! Can't wait to see it all in action to help my ecomm buz!!

Vye The Label
Australia
February 7, 2024

Customer service was amazing; worked with Hayley E and was so patient on helping me get my new sender requirements set up. Highly recommend!

Budget to Success
United States
Over 1 year using the app
Klaviyo replied February 14, 2024

Thank you so much for the recommendation. We will make sure Hayley hears this great review.

November 15, 2023

I was trying to set up an automation flow for my post-purchase, and I got stuck with the trigger. I asked for help from this wonderful Klaviyo support agent named Alex W. He's been very patient and helpful, guiding me through the steps and setup. A big shoutout to Alex – you are awesome, and I appreciate your excellent support and guidance. You made my day; keep up the good work!

HYGR
Malaysia
5 months using the app
May 15, 2024

Easy to use and track the performance of my business.

Centa1 Med Kits
United States
10 months using the app
March 20, 2024

Klaviyo is an essential tool. I like how easy creating emails is.

On the flip side, I wish you could upload larger images (mine get rejected) within the email campaigns. Also, it's a bit tricky playing with formatting inside of emails (bold, italics, keeping the font when you paste text). Lastly, the pricing feels opportunistic the second you squeak past their levels they send you a charge for more.

I'm not leaving Klaviyo but I'm also not jumping for joy or telling my friends they MUST use this email software.

Right Wing Naturals
United States
Over 1 year using the app
March 27, 2024

The live chat function is truly the most wonderful asset Klaviyo has. Every time I have a question or need assistance with anything Klaviyo-related, I am always met with the most emphatic, conscientious support staff. Megan F was particularly lovely to speak to today.

Youswim
United Kingdom
11 months using the app
July 23, 2024

Superbe produit a recommander pour tout E-commercant qui se respecte

CAP OCEAN BIEN-ETRE
France
5 months using the app