Klaviyo: Email Marketing & SMS

We started testing this tool for our site before we went online, and they disabled our account without any notice, you ask for a reason and they send you huge FAQ file and it's your job to figure out why they disabled you.
Very unprofessional behaviour.
We moved to Omnisend which works perfect. be careful of Klaviyo!

Nunca pudimos usar la app porque los correos de recuperación de carritos abandonados enviaban al usuario a un checkout en Inglés cuando la página está en español. Se les pidió ayuda por más de un mes en donde solo decían que era una configuración de shopify y no de ellos. Así estuvimos semanas hablando con Shopify y Klaviyo. Al final Klaviyo nos indicó cómo hacerlo y estaba en manos de ellos (no de shopify). Les pedimos ayuda tantas veces y solo era que algún asesor configurara eso. Sin embargo, la ayuda que nos brindaron tampoco sirvió pero si un asesor dispuesto a ayudar nos hubiera colaborado, le hubiera tomado 2 minutos hacerlo y seguramente les estuviéramos pagando una mensualidad pero esta gente sí que sabe NO captar clientes. Que vergüenza de servicio al cliente.

I'll be brief. We decided to give Klaviyo a try after working with another email marketing app for about 4 months. We decided to do this at about 10:00 pm. At about 6:00 am (that's right, you read it correctly, we had been working on new forms, segments etc. straight through the night)... at about 6:00 am, we went to preview a new form and the app kicked us out. When we tried to log back in, it says the account is inactive. No attempt to send emails. No attempts to send SMS messages. Nothing. You can imagine how we felt after spending the entire night trying to get things set up just for that to happen. Not a good first impression at all. Luckily, we had not uninstalled our previous app. Now, I'll be getting ready to go into work here in about an hour with zero sleep for the past 24 hours and absolutely nothing to show for it. By the way, the other app that we were contemplating switch over from is Omnisend. Funny thing is we have had zero issues with that app since we downloaded it. We just wanted to try an alternative to have something to compare it to. I guess it goes back to that old saying, "If it ain't broke, don't fix it."

I DO NOT RECOMMEND!
Application that makes you ashamed, very bushy application, difficult to set with many errors. Only accept compressed photos that have a pixelated appearance. I tested with another email and device and I did not receive the confirmation email with the discount code. I did everything according to the tutorial they posted on YouTube. I'm going to Shopify Mail or mail chip...I don't want to waste another 7 hours of my life!

my flows are not working

What a terrible tool. Their customer service is awful. I had an issue with a payment, and my account was suspended. When I tried to contact them to process the payment again, they kept redirecting me to their virtual assistant, Kira, who only provided online articles for me to read. I realized they would never help me through that method, so I reached out to the support & success email accounts. Their response? They said they couldn’t assist me and told me to contact Kira! I couldn’t believe it... I was trying to settle my account, and they never responded.

Of course, they had no problem charging me for the current month's plan, but my account remained suspended due to an invoice that couldn’t be processed months ago. I absolutely despise companies that grow and aim to "automate" everything, completely neglecting their customers and failing to provide real ways to communicate and resolve issues.

Very disappointing, Klaviyo. Terrible experience.

Pathetic support. Over-priced.
No way to cancel the account. I have to place a "cancellation request".
And they don't reply to the request for 5 days and charge my card.
Even after showing them the charge they have not replied.
Worst support ever!

It's expensive and the customer support is terrible.

I'm very upset, I spent hours creating emails for my customers and they are not sending. Some send and some don't send. I just realized now they have not been sending for 2 months. Very Very Upset!

Been trying to get it to work for 2 days now but there is always something wrong with the popup either on mobile or desktop. Random buttons or text go missing for no reason when they are displayed in the customizer and then all of a sudden they're gone. Was planning on switching from mailchimp but nevermind!