Overall rating
4.2
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this email marketing and SMS app for its seamless Shopify integration and user-friendly interface. They value its advanced features like segmentation, automated flows, and a visual email builder. The responsive and knowledgeable customer support is praised, and the app is credited for significantly boosting sales, with reports of up to 100x return on investment. Merchants also appreciate the insightful analytics tools and the app's commitment to continuous improvement and educational resources.

February 16, 2024

Klaviyo is one of the best platforms around and the customer service is top notch. From the smallest detail to the biggest problem imaginable, they always seems to assist in ensuring my email program is running on all cylinders. I would recommend 1000 times over!

Mario Badescu
United States
About 1 year using the app
Klaviyo replied February 21, 2024

Thank you so much for that glowing recommendation!

February 26, 2024

5/5.

Nutrapharm
Chile
7 months using the app
February 7, 2024

Customer service was amazing; worked with Hayley E and was so patient on helping me get my new sender requirements set up. Highly recommend!

Budget to Success
United States
Over 1 year using the app
Klaviyo replied February 14, 2024

Thank you so much for the recommendation. We will make sure Hayley hears this great review.

March 4, 2024

Klaviyo is a must for email flows & subscription sign ups…. Customer service is excellent if you are on the upgraded package

Pure Derma London
United Kingdom
5 months using the app
February 13, 2024

I've been using Klaviyo for about a year now and find it super easy to use. The support is top notch as well.

SAINTE CELLIER
United Kingdom
12 months using the app
Klaviyo replied February 21, 2024

Hey there, thank you for being with us for so long! We will make sure our support team gets this message. If you need any assistance, you know where to find us.

March 29, 2024

Excellent sales experience.

Cool Cat Cooler
United States
2 months using the app
Klaviyo replied April 3, 2024

Hey, thank you for letting us know. We will make sure to inform our Sales team!

February 14, 2024

When I couldn't figure out an issue, the customer service looked at it really thoroughly and solved the problem - thank you!

Nimbus
Australia
8 months using the app
Klaviyo replied February 21, 2024

Hey there, we love hearing this!

January 22, 2024

Klaviyo is great!

Tom's Key Company
United States
Over 2 years using the app
Klaviyo replied January 24, 2024

We think so too! Thank you for the 5 Stars.

March 20, 2024

Brilliant support for any integration issues

Chelleon
United Kingdom
About 1 month using the app
April 15, 2024

Very efficient at getting back to me and helping me solve my issue!

Suzie Jo's
United States
17 days using the app