Reviews (2,930)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its transformative impact on email marketing, notably enhancing customer engagement and increasing sales. It integrates seamlessly with Shopify, offering features like email automation, customizable flows, and advanced segmentation for personalized marketing strategies. Merchants also commend the variety of templates and intuitive setup process. The customer support is praised for its responsiveness and effectiveness, making it a valuable asset for business growth.

October 30, 2024

Love this emailmarketing platform. Better than my previous platform. It really focuses on webshops.

Jewel Junkie Curaçao
Curaçao
8 months using the app
October 12, 2024

Integration was simple and email marketing plus SMS functionality is essential. Very satisfied with this app for my Shopify customer campaigns.

Owl Woods Candle Co.
United States
5 months using the app
August 19, 2024

Good software and Dalu I in customer service has been really helpful in helping me understand inactive profiles and how to suppress them when not needed.

FitStrapsUK
United Kingdom
Over 2 years using the app
October 31, 2024

Does not supress marketplace order information like other app at a top level such as Judge Me. Extremely poor customer service and was advised that shopify is responsible for this app.

Shopify customer service has advised this is klaviyo's responsibility.

Milkbar Breastpumps
Australia
About 6 years using the app
October 2, 2024

Very interesting app. Very well made and structured. Easy to use. Solves all email marketing & SMS needs. Rich content and suggestions that make using it very productive.
I had a minor problem with emails not sending that I couldn’t figure out. The support team was very helpful. Very quick response. They catered to my questions. And even shared solving the issue with the Klaviyo team as it was somehow intriguing. Thank you Andy for your help. Thank you Najah for finding what the problem was.

Snugmees
Lebanon
17 days using the app
August 29, 2024

Klaviyo was a breeze to integrate with our Shopify store—just a few clicks, and we were up and running! The setup was super easy, and it instantly synced all our data. We quickly set up our email flows like abandoned carts and welcome series, which have already boosted our sales. The best part? Klaviyo pulls customer data straight from Shopify, making our emails feel super personalized. The analytics are spot on and help us tweak our strategy easily. If you’re looking to step up your email game, Klaviyo is a no-brainer. Highly recommend!​⬤

WaterAnywhere
United States
23 days using the app
October 22, 2024

Great experience with this app so far. Can't wait to dive deep into all that it offers.

UnPacked Treasures
United States
3 months using the app
Klaviyo replied October 24, 2024

Thank you so much for the 5-star review. We appreciate your business and if you haven't already done so, we have some amazing resources in our all-in-one success center https://www.klaviyo.com/customer-resources

July 30, 2024

Amazing!! Highly suggest using Klaviyo. It's one of the smartest CRM platforms out there. Customer support is truly incredible and can help you with any step of the way. If you have a Shopify account, you'll want to get Klaviyo for email marketing and SMS.

Pomegranate Inc.
United States
Over 3 years using the app
Klaviyo replied August 5, 2024

Thank you for this amazing review and for being such a loyal customer!

August 27, 2024

have used Klayvio since the beginning with the store and have found it very helpful. Had a minor issue which I reported to the support team and Antonis from the team sorted the issue out in under five minutes

Sustainabub
United Kingdom
7 months using the app
August 8, 2024

It covers absolutley everything e mail - As the owner & not a tech geek I can easily "hop" in & see what the team are building / actioning with ease

Savvy Touch
New Zealand
About 3 years using the app