Reviews (2,947)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.
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As a struggling small business , I thought Klaviyo was the answer! But instead it created a whole load of new problems. I have a mailing list of 70,000 subscribers which I have built up over 20 years however only about 3000 are actually active - a lot of spam , Amazon and inactive emails!
Klaviyo took £500 for this immediately, it was “imperative” I sign up with them before 1st but it took them over a week to contact me to “onboard” & only then it we because I hassled them!
They then decide I needed to pay them a further £500 because their system changed or some nonsense! I have zero faith in this company, a total scam and rip off to a small business. Zero guidance , all about taking the money! Do not trust in the slightest. Have now reported them to my bank.
Very upset!
Hello, thank you for writing a review about your experience. I'm sorry to hear about the frustrations you've described. Please could you drop a line at feedback@klaviyo.com so we can look into this matter?
I love this app, easy to use! I recommend this app
The support team is great. I got helped by Danielle and she helped me over the course of 5 days helping me exactly with what I need. She was kind and understanding and just did a fantastic job.
We're thrilled to hear about your positive experience with our support team! Thank you for highlighting Danielle's exceptional assistance over the 5-day period. We're delighted that she could provide the help you needed with kindness and understanding. We appreciate your kind words and we are always here if you need any assistance.
Great work! Easy and simple!
Great app, fresh insight and helpful
Its a wonderful application most recommended.
Fraudulent company, scamming money for Free plan!!
they invoiced me for the Free plan and say that I had a paid plan, although I changed to a Free plan 2 months ago and the money was not taken from my bank account, then suddenly I don't know why Klaviyo announced that I never had a Free plan and that's why I now pay absurdity and SHAMELESSNESS!
Be careful they are scammers!!
when I asked for a refund, they suggested Cancel subscription :D - nice service, what can I say!
A very poor customer service :(
I'm brand new, I don't have any clients yet, and when I tried the Klaviyo app, all emails went directly to spam.
so...My ability to use this app is limited by this fundamental flaw. When I wrote to Klaviyo support, I received a reply that they did not offer any help if I had a free plan and suggested that I purchase a paid plan, however, since I'm a newbie, the paid plans are not good for me....
the very unpleasant situation.. it turns out their application requires payment to work at all in my case ... ugh bad attitude :(
Thank you for the feedback, we always try to improve not just our product but also our customers' interactions. We've reached out privately, so we can better assist you with this issue.
Great APP TOP OF APPS!
Happy to recommend this app. Very versatile and the people on the Help Desk are very supportive.
Thank you for your review. Our support team is the best!