Reviews (2,942)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its transformative impact on email marketing, notably enhancing customer engagement and increasing sales. It integrates seamlessly with Shopify, offering features like email automation, customizable flows, and advanced segmentation for personalized marketing strategies. Merchants also commend the variety of templates and intuitive setup process. The customer support is praised for its responsiveness and effectiveness, making it a valuable asset for business growth.
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I love this app, easy to use! I recommend this app
As a struggling small business , I thought Klaviyo was the answer! But instead it created a whole load of new problems. I have a mailing list of 70,000 subscribers which I have built up over 20 years however only about 3000 are actually active - a lot of spam , Amazon and inactive emails!
Klaviyo took £500 for this immediately, it was “imperative” I sign up with them before 1st but it took them over a week to contact me to “onboard” & only then it we because I hassled them!
They then decide I needed to pay them a further £500 because their system changed or some nonsense! I have zero faith in this company, a total scam and rip off to a small business. Zero guidance , all about taking the money! Do not trust in the slightest. Have now reported them to my bank.
Very upset!
Hello, thank you for writing a review about your experience. I'm sorry to hear about the frustrations you've described. Please could you drop a line at feedback@klaviyo.com so we can look into this matter?
Klaviyo Customer Support is really knowledgeable, very helpful and prompt! I ran into major issues with my flows and dynamic tables. I was very fortunate to talk to Robyn who not only answered all my questions and fixed the issues. Robyn also assisted me in the testing process. In addition, Robyn explained how a lot of things worked and escalated my SMS verification submission to find out the root cause of rejection. Klaviyo is a great tool that has a a bit of a learning curve. I have no experience at this albeit being somewhat tech-savvy. Just nice to know that there is a dedicated support team available for advanced queries where resourcefulness is at the limit and the internet fails to provide a fix for issues.
This app takes the win for email marketing - Great customer support and very pleasant UI to work with
Thank you so much for the great review! Will make sure to pass this over to our support team.
The support team is great. I got helped by Danielle and she helped me over the course of 5 days helping me exactly with what I need. She was kind and understanding and just did a fantastic job.
We're thrilled to hear about your positive experience with our support team! Thank you for highlighting Danielle's exceptional assistance over the 5-day period. We're delighted that she could provide the help you needed with kindness and understanding. We appreciate your kind words and we are always here if you need any assistance.
Great work! Easy and simple!
Great APP TOP OF APPS!
SETUP WAS EASY TO FOLLOW
Thank you so much for the review, our UX is really the best.
Its a wonderful application most recommended.
Great app, fresh insight and helpful