Reviews (3,134)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective email marketing and SMS tools, integrated smoothly with Shopify. They value the user-friendly interface and robust automation that simplifies personalized campaigns and subscriber management. The platform offers extensive educational resources and responsive customer service, enhancing customer engagement and driving sales growth through sophisticated marketing solutions.

June 11, 2024

HONESTLY THE BEST EMAIL MARKETING APP

Vivaelegans
Canada
7 months using the app
June 5, 2024

Love it, easiest money I ever made on customer retention :D

KARYSHA COSMETICS
United States
5 months using the app
Klaviyo replied June 11, 2024

This is what we want to hear. Thank you for your review.

February 20, 2024

Incredible! The customer service is next level. Deb was so knowledgeable and very helpful. Thank you guys for such great help.

Lucin Organics
United States
12 months using the app
May 20, 2024

After years of Mailchimp we made the change to Klaviyo. It's looking like the better choice. I'm liking what I'm seeing.

www.LetsPrintBig.com

Let's Print Big
United States
25 days using the app
February 4, 2024

Is it really possible that you are email marketing template provider and I need to customize email footer for every single flow? I mean talking about saving time and doing things better...

Foerge
United States
About 1 year using the app
Klaviyo replied February 6, 2024

Hello, we understand the importance of saving time and ensuring efficiency in your email marketing endeavors. We'd like to inform you that customization options are indeed available within Klaviyo to streamline your workflow, by using a universal block (https://help.klaviyo.com/hc/en-us/articles/115005413888)

Should you encounter any challenges or have further questions, please don't hesitate to reach out or head over to our Help Center Articles, Community Page or Academy.

April 8, 2024

As a struggling small business , I thought Klaviyo was the answer! But instead it created a whole load of new problems. I have a mailing list of 70,000 subscribers which I have built up over 20 years however only about 3000 are actually active - a lot of spam , Amazon and inactive emails!

Klaviyo took £500 for this immediately, it was “imperative” I sign up with them before 1st but it took them over a week to contact me to “onboard” & only then it we because I hassled them!

They then decide I needed to pay them a further £500 because their system changed or some nonsense! I have zero faith in this company, a total scam and rip off to a small business. Zero guidance , all about taking the money! Do not trust in the slightest. Have now reported them to my bank.

Very upset!

Spoiled Brat
United Kingdom
3 months using the app
Klaviyo replied April 24, 2024

Hello, thank you for writing a review about your experience. I'm sorry to hear about the frustrations you've described. Please could you drop a line at feedback@klaviyo.com so we can look into this matter?

January 13, 2024

A must-have tool that helps with customer connection and the building of customer loyalty

Scrapbook Fantasies
Australia
About 1 year using the app
Klaviyo replied January 23, 2024

We very much agree. Thank you for the review!

June 11, 2024

most excellent

Pilgrim Soul Creative
United States
Almost 3 years using the app
January 12, 2024

A must-have for marketing with shopify

Becker's Best Shoes
United States
About 3 years using the app
Klaviyo replied January 23, 2024

We couldn't agree more! Thank you for the review!

June 11, 2024

Conversion sky-rocketed and digital service levels improved immediately. Highest converting tool in the portfolio - great product!

OLEU
United States
Over 1 year using the app