Reviews (3,140)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective email marketing and SMS tools, integrated smoothly with Shopify. They value the user-friendly interface and robust automation that simplifies personalized campaigns and subscriber management. The platform offers extensive educational resources and responsive customer service, enhancing customer engagement and driving sales growth through sophisticated marketing solutions.

June 5, 2024

Excelente app, nos ayuda mucho a convertir ventas a traves de email marketing

Gshop Pty
Panama
Over 4 years using the app
Klaviyo replied June 11, 2024

Muchas gracias por las 5-estrellas.

February 20, 2024

Incredible! The customer service is next level. Deb was so knowledgeable and very helpful. Thank you guys for such great help.

Lucin Organics
United States
12 months using the app
March 25, 2024

A great app, it seamlessly blends the newsletter and e-commerce together without any glitches.

Otte New York
United States
10 months using the app
Klaviyo replied April 3, 2024

One email at a time! Glad you are having a great time using the APP and being able to connect with your customers seamlessly.

April 18, 2024

Excellent Email Marketing. The email builder is so easy and looks awesome

Made It Australia
Australia
8 months using the app
Klaviyo replied April 24, 2024

Hey there, thank you for the review. Will make sure our product team hears this.

February 4, 2024

Is it really possible that you are email marketing template provider and I need to customize email footer for every single flow? I mean talking about saving time and doing things better...

Foerge
United States
About 1 year using the app
Klaviyo replied February 6, 2024

Hello, we understand the importance of saving time and ensuring efficiency in your email marketing endeavors. We'd like to inform you that customization options are indeed available within Klaviyo to streamline your workflow, by using a universal block (https://help.klaviyo.com/hc/en-us/articles/115005413888)

Should you encounter any challenges or have further questions, please don't hesitate to reach out or head over to our Help Center Articles, Community Page or Academy.

June 7, 2024

Brilliant email marketing app. Very impressed.

Waterford Estate
South Africa
Over 1 year using the app
Klaviyo replied June 11, 2024

Thank you for the amazing review.

June 6, 2024

increased my revenue overall and is so easy to use!

By A Thread Boutique
United States
Almost 3 years using the app
Klaviyo replied June 11, 2024

We love to hear it.

May 20, 2024

After years of Mailchimp we made the change to Klaviyo. It's looking like the better choice. I'm liking what I'm seeing.

www.LetsPrintBig.com

Let's Print Big
United States
25 days using the app
January 13, 2024

A must-have tool that helps with customer connection and the building of customer loyalty

Scrapbook Fantasies
Australia
About 1 year using the app
Klaviyo replied January 23, 2024

We very much agree. Thank you for the review!

April 8, 2024

As a struggling small business , I thought Klaviyo was the answer! But instead it created a whole load of new problems. I have a mailing list of 70,000 subscribers which I have built up over 20 years however only about 3000 are actually active - a lot of spam , Amazon and inactive emails!

Klaviyo took £500 for this immediately, it was “imperative” I sign up with them before 1st but it took them over a week to contact me to “onboard” & only then it we because I hassled them!

They then decide I needed to pay them a further £500 because their system changed or some nonsense! I have zero faith in this company, a total scam and rip off to a small business. Zero guidance , all about taking the money! Do not trust in the slightest. Have now reported them to my bank.

Very upset!

Spoiled Brat
United Kingdom
3 months using the app
Klaviyo replied April 24, 2024

Hello, thank you for writing a review about your experience. I'm sorry to hear about the frustrations you've described. Please could you drop a line at feedback@klaviyo.com so we can look into this matter?