Reviews (3,139)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective email marketing and SMS tools, integrated smoothly with Shopify. They value the user-friendly interface and robust automation that simplifies personalized campaigns and subscriber management. The platform offers extensive educational resources and responsive customer service, enhancing customer engagement and driving sales growth through sophisticated marketing solutions.

May 21, 2024

Klaviyo is a powerful marketing tool. The Shopify integration is seamless. I highly recommend Klaviyo.

Great Backyard Place
United States
5 months using the app
April 9, 2024

The app is OK, however its definitely not worth the costs or headache due to the issues you will face from their terrible customer service teams. There's no sense of trying to find a reasonable outcome for their customers and they are a company set up to take every penny from you. I would stay clear and use alternative, and much cheaper platforms.

Truffle & Paw
United Kingdom
Almost 3 years using the app
Klaviyo replied April 24, 2024

Hi there, thank you for taking the time to write a review - and for sharing your details. As you're aware, our position is that your account has a failed payment which is outstanding. I know that you are in discussion with our team about this matter and I will pass on your feedback. Kind regards, Claire

February 20, 2024

Incredible! The customer service is next level. Deb was so knowledgeable and very helpful. Thank you guys for such great help.

Lucin Organics
United States
12 months using the app
March 25, 2024

A great app, it seamlessly blends the newsletter and e-commerce together without any glitches.

Otte New York
United States
10 months using the app
Klaviyo replied April 3, 2024

One email at a time! Glad you are having a great time using the APP and being able to connect with your customers seamlessly.

April 18, 2024

Excellent Email Marketing. The email builder is so easy and looks awesome

Made It Australia
Australia
8 months using the app
Klaviyo replied April 24, 2024

Hey there, thank you for the review. Will make sure our product team hears this.

February 4, 2024

Is it really possible that you are email marketing template provider and I need to customize email footer for every single flow? I mean talking about saving time and doing things better...

Foerge
United States
About 1 year using the app
Klaviyo replied February 6, 2024

Hello, we understand the importance of saving time and ensuring efficiency in your email marketing endeavors. We'd like to inform you that customization options are indeed available within Klaviyo to streamline your workflow, by using a universal block (https://help.klaviyo.com/hc/en-us/articles/115005413888)

Should you encounter any challenges or have further questions, please don't hesitate to reach out or head over to our Help Center Articles, Community Page or Academy.

June 7, 2024

Brilliant email marketing app. Very impressed.

Waterford Estate
South Africa
Over 1 year using the app
Klaviyo replied June 11, 2024

Thank you for the amazing review.

August 5, 2024

Good plug in. Will continue trying! Will take a try on all the features.

shewearing
China
About 1 hour using the app
June 6, 2024

increased my revenue overall and is so easy to use!

By A Thread Boutique
United States
Almost 3 years using the app
Klaviyo replied June 11, 2024

We love to hear it.

May 20, 2024

After years of Mailchimp we made the change to Klaviyo. It's looking like the better choice. I'm liking what I'm seeing.

www.LetsPrintBig.com

Let's Print Big
United States
25 days using the app