Reviews (3,139)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective email marketing and SMS tools, integrated smoothly with Shopify. They value the user-friendly interface and robust automation that simplifies personalized campaigns and subscriber management. The platform offers extensive educational resources and responsive customer service, enhancing customer engagement and driving sales growth through sophisticated marketing solutions.

January 13, 2024

A must-have tool that helps with customer connection and the building of customer loyalty

Scrapbook Fantasies
Australia
About 1 year using the app
Klaviyo replied January 23, 2024

We very much agree. Thank you for the review!

June 11, 2024

HONESTLY THE BEST EMAIL MARKETING APP

Vivaelegans
Canada
7 months using the app
June 5, 2024

Love it, easiest money I ever made on customer retention :D

KARYSHA COSMETICS
United States
5 months using the app
Klaviyo replied June 11, 2024

This is what we want to hear. Thank you for your review.

June 11, 2024

most excellent

Pilgrim Soul Creative
United States
Almost 3 years using the app
February 23, 2024

I have used several CMS apps, and Kalviyo is OKAY. It has its strong suits and it's week spots. There are a few things that are slightly annoying: You CAN NOT change transactional messaging. They put in all the information and that is it. Example: SMS message on their order ONLY send their order number. It is basically useless. They also DO NOT do abandoned cart. They say they do, but they do not. They do abandoned checkout, which they call abandoned cart. Those are just a few of the annoying things about Klaviyo.

I would say they are a mediocre app. Better than most, but still far short of being a 5 star. 3 stars, possibly 3.5.

UTKilts
United States
About 2 months using the app
June 11, 2024

Conversion sky-rocketed and digital service levels improved immediately. Highest converting tool in the portfolio - great product!

OLEU
United States
Over 1 year using the app
May 28, 2024

Great product and customer support

BuildFastFormula
United States
About 5 years using the app
May 23, 2024

Perfekte Lösung für mein E-Mail Marketing ;-)

Damastshop.de
Germany
About 2 years using the app
April 12, 2024

The customer support experts are amazing! They quickly resolved my issue.

Hannah and James
United States
Over 2 years using the app
March 26, 2024

Excellent support, great platform, easy integration.

DukesHill
United Kingdom
About 1 year using the app
Klaviyo replied April 3, 2024

Thank you "DukesHill", we agree.