Reviews (2,948)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.
Refine
-
By rating
Simply the Best!
Is it really possible that you are email marketing template provider and I need to customize email footer for every single flow? I mean talking about saving time and doing things better...
Hello, we understand the importance of saving time and ensuring efficiency in your email marketing endeavors. We'd like to inform you that customization options are indeed available within Klaviyo to streamline your workflow, by using a universal block (https://help.klaviyo.com/hc/en-us/articles/115005413888)
Should you encounter any challenges or have further questions, please don't hesitate to reach out or head over to our Help Center Articles, Community Page or Academy.
One of the best.
Thank you for the 5-Stars!
Easy to use. It's an absolute necessity for any serious online business looking to scale.
Had some issues with DNS setup and sending domain, but got great help from support and now everything is working smoothly :)
Pleased to hear that everything is working smoothly now.
I have used several CMS apps, and Kalviyo is OKAY. It has its strong suits and it's week spots. There are a few things that are slightly annoying: You CAN NOT change transactional messaging. They put in all the information and that is it. Example: SMS message on their order ONLY send their order number. It is basically useless. They also DO NOT do abandoned cart. They say they do, but they do not. They do abandoned checkout, which they call abandoned cart. Those are just a few of the annoying things about Klaviyo.
I would say they are a mediocre app. Better than most, but still far short of being a 5 star. 3 stars, possibly 3.5.
Klaviyo is amazing for email marketing, with two major exceptions that negate any positive, to the point that this review is one star.
For starters, there is not a way to easily make email templates that work well with both dark mode, and normal email display settings.
The second, and far worse issue, is their customer service. I have never in my life experienced worse customer service. There is no way to contact them unless you pay, and even then it is borderline impossible to receive a response.
Given that they are the only email marketing service on Shopify that works in tandem with almost every app, I have no choice but to recommend them; but it does not come without a horrendous experience.
We appreciate your feedback, and we're sorry to hear about your challenges. We apologize for any inconvenience with email template compatibility and customer service. If you haven't had the chance, our Customer Education team has a couple of great resources; this being one of them (https://help.klaviyo.com/hc/en-us/articles/360049181631), and there is also a chrome extension from litmus that works with Klaviyo (https://help.litmus.com/article/594-litmus-klaviyo-guide). We'll certainly take your concerns into consideration as we are continuously improving our product. If there's anything specific you'd like us to address, please provide more details. We value your input and aim to enhance your experience with Klaviyo.
All good.
User Experience - awesomely easy to use.
Klaviyo's support team is the BEST support team I've ever worked with! If you have any issues at all, you can rest assured that they'll be able to help you quickly, thoroughly, and kindly.