Reviews (3,266)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its advanced email automation, segmentation, and analytics, noting its user-friendly interface and seamless Shopify integration. They appreciate the effective synchronization of customer data and personalized marketing efforts. The support team is highlighted for providing valuable assistance through video and chat, alongside a wealth of educational resources like webinars and tutorials, making it a powerful tool for enhancing customer engagement and sales.

July 10, 2024

Excellent, reliable email service. 10/10 integrations. Klaviyo is solid.

BioSchwartz
United States
Almost 4 years using the app
Klaviyo replied July 12, 2024

Thank you so much for the 5-Star review. We agree 10/10!

May 15, 2024

Best e-mailmarketing platform to use. Also an official Shopify partner so a no brainer here.

PureAgency
Belgium
10 months using the app
May 21, 2024

Thank you Klaviyo! My first month of fully opening my store and you've made a quarter of my store's 4-figure income.

Author A.D. Starrling Shop
United Kingdom
3 months using the app
April 12, 2024

The customer support experts are amazing! They quickly resolved my issue.

Hannah and James
United States
Over 2 years using the app
May 21, 2024

Klaviyo is hands down the best email platform that lets you track everything

Elizabeth & Grace Clothing Co
United States
4 months using the app
June 14, 2024

The only relevant email marketing service.

The Regenaissance
United States
About 1 year using the app
August 30, 2024

Sehr gute App. Exzellenter Support.

Rosenstaub
Germany
Over 4 years using the app
September 4, 2024

good

Plukkselv.no
Norway
About 2 years using the app
March 4, 2024

As a seasoned e-commerce founder with nearly 1 million in sales, I strongly advise against using this app! Over the past four years, we dedicated ourselves to building an extensive subscriber list, fine-tuning our flows, and collecting valuable data. Shockingly, Klaviyo disabled our account without any prior notice. When we inquired about the reason, they pointed to a high bounce rate in one of our campaigns.

Despite our earnest request to reopen the account and our commitment to reducing the bounce rate, Klaviyo insisted on its permanent closure. The fallout is devastating – all our meticulously crafted flows, crucial data, and the carefully nurtured subscriber lists have vanished. It's crucial to be aware that this app can swiftly disable your account, even if you've been a loyal customer for four years. My recommendation: steer clear of this app and opt for Mailchimp or Omnisend for a far superior service.

Buvanha DE
Netherlands
7 months using the app
Edited June 6, 2024

Easy program to use and great way to grow sales

Black Halo
United States
Over 3 years using the app