Reviews (2,458)

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its impact on revenue and customer engagement, praising its automation, segmentation tools, and seamless Shopify integration. The intuitive interface and detailed analytics are key features, alongside responsive and knowledgeable support. Additional resources like documentation and webinars are valued for helping new merchants navigate the platform effectively, making it a top choice for enhancing e-commerce operations.

October 8, 2024

Fast and wonderful experience

Clase Candle Company
United States
27 days using the app
September 21, 2024

Good

MISMA FASHION
United States
Over 1 year using the app
Edited December 19, 2024

Good app

www.augi-plants.lv
Latvia
6 months using the app
July 13, 2024

easy to used

FabricAndFiberFinds
United States
2 months using the app
July 30, 2024

easy and smooth

OurGOsticker
Australia
About 1 month using the app
February 12, 2025

AMAZING

VASupplies
Canada
10 minutes using the app
Klaviyo replied February 14, 2025

Thank you!! We appreciate the 5-star review!

May 23, 2024

Pretty crazy price increases on lifelong customers; we've been a customer since we ever started our business and Klaviyo has unfortunately become the only app in our stack that constantly increases their prices while adding 0 new features/functionality. it's good until you get up to ~50,000 or so profiles, then you should look to switch off of them.

Rejuvia
United States
Almost 4 years using the app
May 15, 2024

Stay away and use someone else!

We've been with them for four years and it's gotten ridiculous. We had to spend 1200 for an email that had generated $200 in revenue. A complete ripoff.

There's better options. Support is the worst. At some point, they were the only players in the ecommerce game. Things have changed. Stay away because they will steal from you when you have actual volume.

OrnamentallyYou
United States
Almost 4 years using the app
December 24, 2024

super tare cand il platesti

BABEL.FASHION
United Kingdom
About 3 years using the app
Klaviyo replied January 7, 2025

Thank you!

Edited June 17, 2024

I've been using Klaviyo for a month and I love it.
The developers seem to have managed to build something that is very flexible with a lot of functionality, yet very simple to use, well done!
Also the support is amazing!
Really can't fault it :)
EDIT: I spoke with Hayley today, she was really friendly and helpful, thank you!

Mr. Inappropriate
United Kingdom
2 months using the app