Overall rating
4.2
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this email marketing and SMS app for its seamless Shopify integration and user-friendly interface. They value its advanced features like segmentation, automated flows, and a visual email builder. The responsive and knowledgeable customer support is praised, and the app is credited for significantly boosting sales, with reports of up to 100x return on investment. Merchants also appreciate the insightful analytics tools and the app's commitment to continuous improvement and educational resources.

March 5, 2024

Great experience and easy to use

Ecclesia.
Ireland
Over 1 year using the app
December 19, 2023

Klaviyo is the best, hands down!! We've tried a few, and this one facilities all of our needs. Their Customer Service is fantastic and there are so many ways to learn new things through their resources and classes. Best email marketing + sms in all of the land!!!!!!! Aurora from the CS team is 10/10!

Proven Winners Direct
United States
Almost 2 years using the app
March 25, 2024

Excellent, and support is very fast

Young by Design
Australia
6 months using the app
Klaviyo replied April 3, 2024

Hey! thank you for the 5-star review.

March 20, 2024

Ist ein Emailtool das ich voll empfehlen kann und ich habe es seit 2-3 Jahren im Einsatz. Funktioniert gut, ich kann Kampagnen und Flows generieren ich bekomme Support wenn ich es brauche. Die Integration mit Shopify ist auch problemlos.

goodrun • Schmuck aus der Natur
Austria
Almost 4 years using the app
January 10, 2024

Very awesome! Maura helped me work through a ton of stuff. Everything is working great now!

Clothes Pin Corral/SPIN ME
United States
10 months using the app
Klaviyo replied January 23, 2024

Thank you for your positive feedback! We must say, we do have a great Support Team! We are glad Maura provided awesome assistance, helping you resolve various issues. If you have any more questions or need further assistance in the future, feel free to reach out. We appreciate your support!

April 15, 2024

Very efficient at getting back to me and helping me solve my issue!

Suzie Jo's
United States
17 days using the app
January 27, 2024

Amazing email marketing software
Make all marketing super easy and smart

vikingsly
Israel
3 months using the app
Klaviyo replied January 30, 2024

We agree, and thank you for the review!

December 21, 2023

Been sending emails with Klaviyo for years and just recently added SMS. Their on-boarding team for SMS was fantastic - thank you Ashley and Savannah! Looking forward to seeing the same great SMS results.

GladGirl
United States
Almost 2 years using the app
March 29, 2024

Excellent sales experience.

Cool Cat Cooler
United States
2 months using the app
Klaviyo replied April 3, 2024

Hey, thank you for letting us know. We will make sure to inform our Sales team!

March 26, 2024

Good company, good staff, good tool.

OUPES
Hong Kong SAR
10 months using the app
Klaviyo replied April 3, 2024

Agreed! Thanks for the shout-out to our team and APP. We're here whenever you need us!