Reviews (2,388)

Overall rating
4.5
Counts per rating level
  • 77% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly with an intuitive interface and easy setup. They appreciate the customizable templates and flows for personalized marketing, as well as the seamless Shopify integration for targeted data. The app's segmentation tools and exceptional customer service are highly valued. Many have seen increased sales and engagement through consistent campaign emails and automation. Advanced features, ongoing improvements, and analytics offer strategic insights. Some merchants also enjoy the SMS feature. Despite higher pricing for smaller businesses, many find the investment worthwhile due to the value provided.

May 27, 2024

Over 40% of our revenue comes from our flows and campaigns in Klaviyo. it is so easy to set up, monitor, and change. They also offer training sessions on a weekly basis, and are always looking to the future (like AI).

Guess Where Trips®
Canada
Over 1 year using the app
June 12, 2024

Love the functionality of this platform! Has made it so much easier to target different sections of my list!

steady + flight
United States
12 months using the app
May 9, 2024

In July 2023, we transitioned our e-commerce platform from Magento to Shopify, a strategic move that has significantly enhanced our revenue streams.
By leveraging Klaviyo's robust suite of marketing automation tools, we have been able to meticulously craft and deploy a series of high-converting email flows.
Mastering the capabilities of this platform has unlocked tremendous potential, allowing us to capitalize on a singularly effective sales funnel that delivers remarkable results.

Hell Bunny
United Kingdom
11 months using the app
May 16, 2024

I love Klaviyo as a tool. but a few things are a pain in the ass. in Switzerland we do have more than one language. or if you act globally you face the same problem once you add more languages to your shopify account. product feeds from shopify are only possible in one language. and that decreases our productivity greatly. furthermore there could be more explanation with property fields. especially with "Skipped" profiles in flows or campaigns. why are they skipped requires a lot of research to figure out. that could be done better.

the new interface since 2024 (text editing): you made it worse. you have to click like a hundred times to change text. that is really anoying. before you had that simple editor box (it was a little small but worked). way better.

lastly: I would highly appreciate if sms services would be available globally. I have so many ideas.

washo.ch
Switzerland
Over 1 year using the app
May 10, 2024

It is so seamless to share info between Shopify & Klaviyo. It's hugely helpful for my email marketing to have Shopify customer information accessible in Klaviyo. The help team is also great when I've needed to troubleshoot something.

Queen Fayzel
United States
Almost 2 years using the app
May 18, 2024

I've tried a few different email / sms / review aps and while they were good, Klaviyo is the best all-in one tool I've found so far. The automated email and segmenting options make it so easy to communicate the right messages to the right customers.

leehouse.co
United States
3 months using the app
May 30, 2024

Super easy to use and affordable, plus it keeps track of all your customers behavior and allows you to use that to make target audiences, I recommend this to small and large companies.

AnaScents
United States
About 3 years using the app
May 16, 2024

Fantastic software that is key to our successful marketing strategy. Easy to use, easy to understand, great templates, analytics to help shift, change, and excel at growing our sales and increase customer satisfaction/retention.

SewBatik
United States
Over 2 years using the app
May 24, 2024

I love Klaviyo. It's easy to use and the data it provides is unmatched. I've been a customer since 2020 and will be one for the foreseeable future.

Ekocreashunz
United States
Almost 5 years using the app
Klaviyo replied May 28, 2024

Thank you for being such a loyal customer. We are happy when our customers succeed.

May 22, 2024

Helped me go from zero to one with low pricing and no feature blocks. Now I'm scaling the functionality is fantastic and pricing matches my growth

Customer support team have always been first class helping to check my flows when new to the tool

get dopa
United Kingdom
About 1 year using the app