Reviews (2,946)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

January 10, 2024

A little rocky of a start in the learning process. I think It's a great process but scheduling in time to really understand the interface is important and an investment. Would recommend for serious entrepreneurs

Cacti Oasis
United States
5 months using the app
Klaviyo replied January 23, 2024

Thank you for sharing your insights! Your feedback is valuable, and we're continually enhancing the UI to ensure a more intuitive user experience. If you have any questions or need assistance at any point, feel free to reach out – we're here to help.

November 20, 2023

Klaviyo has the best customer support!

SIMKHAI
United States
Almost 7 years using the app
July 10, 2024

porque me gusto

Iplay Veracruz
Mexico
About 15 hours using the app
Klaviyo replied July 12, 2024

Muchas gracias!

February 15, 2024

La solution la plus puissante en terme de segmentation et de variable dans les contenus, c'est vraiment un super outil. Et le service client est très réactif et efficace. J'adore !

Olfactive Studio
France
Almost 3 years using the app
Klaviyo replied February 21, 2024

Merci beaucoup pour vos aimables mots! Nous sommes ravis que vous trouviez Klaviyo si puissant pour la segmentation et la personnalisation du contenu. C'est génial de savoir que notre service client réactif et efficace vous a plu. Votre soutien compte énormément pour nous!

March 4, 2024

Klaviyo is a must for email flows & subscription sign ups…. Customer service is excellent if you are on the upgraded package

Pure Derma London
United Kingdom
5 months using the app
December 4, 2023

Would not recommend. They charge you by profile (email) and do not give you an option to simply delete inactive profiles.

Liberty Orchards
United States
10 months using the app
Klaviyo replied December 11, 2023

Thanks for your feedback and I'm sorry to hear about your frustrations with Klaviyo.

You do have the option to suppress or delete profiles by following the steps in these help docs. I hope that helps!

https://help.klaviyo.com/hc/en-us/articles/115005073867

https://help.klaviyo.com/hc/en-us/articles/115005246108#h_01HBDYFEQ1YWDRDZ3TMQF1611R

December 8, 2023

Nik was very helpful and he explained and answered all my questions very clearly. I hope all support is like him. Keep up the good work! :)

Watelo
United States
2 months using the app
Klaviyo replied December 11, 2023

Thanks for your review and glad to hear you're having an excellent experience!

December 3, 2023

Klaviyo is great the automated flow is easy to set up for a specific email flow and the templates are awesome.

SportCarry
United States
27 days using the app
February 27, 2024

Their support is state of the art. Hayley was great

SportStylez
United States
About 3 years using the app
February 13, 2024

Fantastic email marketing software!

Harry and Kit
Australia
Almost 3 years using the app
Klaviyo replied February 21, 2024

We think so too! Thank you for the 5-star review.