Reviews (3,266)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer relationships.

May 21, 2024

Fantastic! Works very well with shopify

Apsey Farms
United States
12 months using the app
April 13, 2024

Beware of the money grab that is bot accounts created by Klaviyo. They somehow bypass shopifys reCAPTCHA feature and Klaviyos own form requirements for new account setups.

Exxtended Image
United States
Almost 3 years using the app
Klaviyo replied April 24, 2024

Hey, thank you for getting this to our attention. Can you please set a support ticket, so we can better assist you. https://www.klaviyo.com/support

July 3, 2024

thank you. klavio is one of the indispensable applications.

Crystalstile
United States
Over 1 year using the app
July 17, 2024

great customer service

Urban Baristas
United Kingdom
Over 3 years using the app
May 26, 2024

best email platform for ecommerce

Zigleys
United States
10 months using the app
Klaviyo replied May 28, 2024

Thank you so much Zigleys. We couldn't agree more.

June 11, 2024

most excellent

Pilgrim Soul Creative
United States
Almost 3 years using the app
Edited April 28, 2024

I was urged by one of their Affiliates to add this to my Shopify. I Added it created my flows then they disabled my account. I do not owe money that I can see as there isn't anything showing it. I have not even used them to send an email....Do not support Fiverr people adding this app. I contacted support and they couldn't help. Spending a lot of money on an app that you can't use is a bad company investment

Go hard Gaming Discord-Iron Phoenix GHG
United States
15 days using the app
Klaviyo replied April 24, 2024

Hello there, connect with our support team. https://www.klaviyo.com/support we can look into this further.

Edited May 22, 2024

Exceptional software! Highly recommended to increase revenue for all businesses.

IMBER
Australia
5 months using the app
July 15, 2024

Great customer service and great application!

Lowcountry Littles
United States
6 months using the app
April 8, 2024

After repeatedly contacting the platform to request a refund for the abusive (unused) automatic upgrade of the subscription, the customer service department simply informed me that this was standard practice with them and that no refund was possible. If this isn't a scam, I don't know what is.

Sklyni
France
Over 1 year using the app
Klaviyo replied April 24, 2024

Hello, this is something that's stated in-app and its an account setting you have the ability to turn on or off, that's not something we are able to do for you. More can be found here: https://www.klaviyo.com/legal/terms-of-service