Reviews (3,136)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective email marketing and SMS tools, integrated smoothly with Shopify. They value the user-friendly interface and robust automation that simplifies personalized campaigns and subscriber management. The platform offers extensive educational resources and responsive customer service, enhancing customer engagement and driving sales growth through sophisticated marketing solutions.

October 4, 2019

I pay over $900 / month and they don't even have phone support. Constant glitches delay product launches.

Samples From Mars
United States
Over 4 years using the app
May 28, 2024

It's PERFECT! All features are excellent and the user experience is incredible. Very powerful and easy to use tool.

GLAM FEMME
Brazil
10 months using the app
May 21, 2024

I love Klaviyo as they are able to provide top quality email flows that help get back old customers. Highly recommend for scaling my business.

GNexus
United States
About 1 year using the app
May 9, 2021

Gamechanger - has double our sales and increased customer satisfaction tenfold. Way better than Mailchimp.

Great Northern Larder
Ireland
Over 4 years using the app
May 5, 2014

Klaviyo is legiiiiiit. Kicks mailchimp in the *you-know-what*!

The app allows to completely automate email marketing with extremely fine grained control. Think: email someone a week after they buy a bike and offer them a lock. Or if someone looks at red lights, red seats, and red bikes, email them something red!

Also, their support rules. Very helpful and quick to respond to questions.

Pure Fix Cycles
United States
Over 4 years using the app
March 12, 2024

Easy to use and great online support

Pareure, LLC
United States
Almost 4 years using the app
June 12, 2024

Nice app !

Belucci
Netherlands
4 months using the app
October 1, 2021

Our business loves using Klaviyo! Not only is it easy to use and integrate with your Shopify store, but they have great customer service and account management support to help you if you get stuck. Highly recommend!

Healthy Spot
United States
Over 4 years using the app
Edited April 2, 2019

Great email solution for those trying to boost conversions with automatic marketing, cart re targeting and all types of automatic flows. The ONLY DOWNSIDE to this email marketing app is that it is VERY expensive compared to just about every other option out there. It does offer some unique features, but none that should really bump the price up this high and it's the only reason I am giving it 4 stars.

It's about triple the price of mailchimp depending on how many emails you send out and how many contacts you have.

Vice Anvil Tactical
United States
Over 4 years using the app
May 27, 2019

I was a bit apprehensive about using Klaviyo after reading some of the 1-star reviews. After looking around, I figured I'd give them a try anyway, so far so good. My advice is to attend the webinars it'll help with an understanding of the platform.

[UR]ENTITLED
United States
Over 4 years using the app